2 agents on same smartphone, when 1 is busy the other needs to be aswell.
Submitted by amtest on Fri, 05/02/2008 - 6:44am.
Hello.
I'm configuring a setup where I got following setup:
Sales/support/ect. queue.
Personal "queues". (By extensions).
I made it look at the difference from being DnD, offline and busy. (The personal queues that is.)
http://pastebin.org/33424 <- This is what I got so far. However I got into a huge problem.
What my problem here is, that as soon someone calls into the Sales queue, and a registered SIP arent online, it will immediately tell the caller the unavail message.
Anyone have any idea how to solve this problem?
I think you could probably
Fri, 05/02/2008 - 3:23pm
I think you could probably solve this with checking the channel availability somewhere in your script. I haven't played around with this much, but here's the wiki:
http://www.voip-info.org/wiki/index.php?page=Asterisk+cmd+ChanIsA...
You could also extend your script to handle your exceptions post-queue, but that is a little more complicated and is easier to solve up front.
There is some discussion on the wiki about this feature being possibly broken...so YMMV.
Member Since:
2008-04-03