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Calls Drop @ 2:59.59 is this Asterisk or my Softphone? Emergency

voiper
Posts: 43
 Member Since:
2006-10-04
Submitted by voiper on Mon, 11/13/2006 - 12:44pm.

I have noticed that after 2:59.59 (i.e. 3 hours) of call time... the call drops!

I have inbound toll free numbers going to an IVR (Broadcast), the caller enters their code... then it is answered by a softphone (XtenPro) with auto answer. If the calling party goes beyond 3 hours of talk time, the call drops. Many of the broadcast are 4+ hours (double headers).

Would this be a setting in Asterisk...restricting call time, or is this the softphone???

It is not a call restriction on the origination... it is inside this box somewhere.
Is there a .conf file in Asterisk that restricts the call time? If so, please let me know.

Any suggestions?

Voiper.

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voiper
Posts: 43
 Member Since:
2006-10-04
Re: Calls Drop @ 2:59.59 is this Asterisk or my Softphone? Emerg
Mon, 11/13/2006 - 12:44pm

Solution found.

It was not my system, softphone or provider... it was the "Providers Provider".
They put a 3 hour fail safe limit to avoid hanging calls.

All fixed.

Thnx.



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