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New problem that i have never seen before

joshopkins
Posts: 9
 Member Since:
2007-07-25
Submitted by joshopkins on Tue, 06/17/2008 - 1:45pm.

I have installed the latest version of trixbox ce. all seemed good but not so.

When the customer goes to call into a conference service with att or with some other providers they are not able to enter in a pin. This also happens on someone else's IVR that when they go to enter an option nothing happens. I have watched in the asterisk console and i don't see that it see any of the key presses when this happens.

I am not sure what to look at for this. Any ideas?

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stechnique
Posts: 226
 Member Since:
2008-02-21
Change your DTMF settings
Tue, 06/17/2008 - 4:31pm

Change your DTMF settings for your trunks.
Alternate between rfc2283 and in-band and test DTMF.



GSnover
Posts: 1354
 Member Since:
2006-11-19
This is usually a problem with SIP trunks
Tue, 06/17/2008 - 4:43pm

but I have seen it a couple of times with PRI's here in Albuquerque - complain loudly to your provider - this should not be happening.

Greg



joshopkins
Posts: 9
 Member Since:
2007-07-25
What/How is the best way to
Fri, 06/27/2008 - 8:03am

What/How is the best way to make the change to test?



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