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IVR

spycell
Posts: 4
 Member Since:
2007-03-06
Submitted by spycell on Tue, 04/29/2008 - 2:14pm.

Hello all,

I have 1 question. Currently i creating company IVR, reachable from PRI from telco. It's not so complicated. Top menu and then 3 language selection under it. "If you know number please dial it, if not press 1 to connect to operator."
I have the following problem:
In case of customer calling through IVR to extension which is busy or unavailable, it's getting busy and call disconnecting.I would like that the call under this condition will return back to IVR. And in addition, in case of operator is transferring the call to busy/unavailable/no one is answering, the call will return to operator. How i can accomplish this task???

Thanks

‹ Multiple prefix for outbound Why don't you open a forum by language ????? ›


Schwood
Posts: 244
 Member Since:
2006-06-23
What version of trixbox are
Tue, 04/29/2008 - 4:47pm

What version of trixbox are you running?

--

Chris Sherwood
FtOCC Admin and Tech Certified
Fonality Channel Sales Engineer



spycell
Posts: 4
 Member Since:
2007-03-06
Hi, thanks fro reply, i am
Wed, 04/30/2008 - 12:17pm

Hi, thanks fro reply,

i am using trixbox 1.2.0, freepbx 2.4.0.0, asterisk 1.2.15, Sangoma A104 and A101 cards, zaptel 1.2.15, wanpipe 3.2.5. BUt what is the difference??



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