support

Pro SE or CE

to6y
Posts: 27
Member Since:
2008-04-27

Hi Guys

I am looking for a solution for my home...I will be getting an Appliance but need advice as to whether it should be Pro SE or CE.

Features I need:
1. 8 Extensions
2. 1 FXO line
3. 1 SIP line
4. all phones ring regardless of if call comes from FXO or SIP
5. when making outbound call, i need to select whether call should be routed via FXO or SIP (i.e. press 9 = SIP, press 8 = FXO)
6. ability to transfer calls between extensions
7. ability to make internal calls
8. voicemail to email however i would like to be able to pick up voicemail via phone as well
9. call waiting
10. FAX - see below

Generally, I just what to set it up and forget it...

Also, I need to select a phone to use...I was thinking of the Aastra 51i but wanted to make sure you guys thought it was a sensible choice, all i really need to be able to do is:
1. speakerphone
2. hold
3. transfer
4. voicemail notification
5. call waiting notification

FAX

I will also need to be able to send and receive faxes...I would like to be able to plug in a standard fax machine then have the PBX route fax calls directly to machine rather than make phones ring.

Any advice would be greatly received.

Many thanks



ja133
Posts: 2110
Member Since:
2006-11-26
Hi. Either version would

Hi. Either version would work for your needs. For what you are asking for, "just set it up and forget it", pro would work for you, but the only issue is relying on Fonality's servers. They are known to go down, and would therefore not work if your internet or their servers go down.

CE has been becoming more and more stable. Personally I would take the extra time to set up CE since you can use it with your internet down and you don't need to rely on Fonality.
What I am telling you is my opinion. Others may say the opposite.

Regarding the phone, I'm talking to you right now from my phone so I can't comment on it. But if you look at its features on the voip supply website, I'm sure it would all be covered.

Good luck



SkykingOH
Posts: 3548
Member Since:
2007-12-17
Two ways to acheive your goal

I am not sure where Joe gets his data that Fonality's servers are frequently down. This is not a correct statement.

Second, your phones do not stop working if you loose your Internet connection or if Fonality's servers are down. You simply loose the ability to configure Pro. Of course your SIP trunks would go down if the Internet was unavailable.

You can go with Pro and purchase a few hours of support. This way your configs and settings are backed up for you. Also upgrades are automatic.

Your other option, if you do not want to pay for the Pro license is to have CE preofessionally configured for your. This would also meet your gola of set it and forget it.

For relaible faxing you need a Rhino or Sangoma board with at least one FX@ port for your fax machine. These boards support pass through faxing on PSTN lines.

If you decide to roll up your sleaves and configure CE yourself the community is here to support you.

Regards....Scott

--

Scott

aka "Skyking"



kerryg
Posts: 6401
Member Since:
2006-05-31
Quote: but the only issue is
Quote:
but the only issue is relying on Fonality's servers. They are known to go down, and would therefore not work if your internet or their servers go down.

Let's see here. You do not use trixbox Pro so how can you speak about the reliability of the Fonality servers? You really shouldn't comment on something you can't backup with facts. Trying to bash on our products does not help anyone.

--

Kerry Garrison
trixbox Community Director
VoipSpeak.net - Asterisk Tutorials



kerryg
Posts: 6401
Member Since:
2006-05-31
Just because YOUR network

Just because YOUR network went down doesn't mean the Fonality servers went down. I get email alerts if the Fonality servers go down and we haven't had an outage in like six months and that one lasted an hour. If you don't know how to setup a DNS server that will keep your system running in the case of an internet outage, you can't blame that on Fonality. So again, you are speaking on something without having facts to back it up.

--

Kerry Garrison
trixbox Community Director
VoipSpeak.net - Asterisk Tutorials



jahyde
Posts: 1988
Member Since:
2006-06-02
i know fonality has a pretty

debunk- i know fonality has a pretty hard core server cluster for the PRO hosting center, and they expand it as needed, down time has been pretty slim there (better then some of my PRI providers).

If you can afford it (its cheap if you dont need Q's), I would go with PRO - especially if you are not linux/asterisk/telco savvy - otherwise prepare to spend about a month or 2 or 3 solid, day+night learning how to work with CE, linux, asterisk, and telcos - if you already have experience in most of these areas, your learning curve shouldnt be bad.

Dont get me wrong, CE isnt extremely difficult to work with, but its not fool-proof ;)

PRO on the other hand comes a hardened, locked down code source, and they have made a really stream-lined interface for it that offers you a lot of options, but in a very structured and organized manner. CE offers you 50 cagillion options all over the place (which is sometimes nice, and sometimes daunting).

One nice thing PRO can offer over CE at the moment is the capability to use your cell (or any other line) as a kind of offsite extension - if a call forwards to your cell, you still have access to all the pbx features like transfering, hold, park - etc. On CE if a call forwards to your cell, you can choose to accept or deny the call, but cant do things like transfer/hold.

The internet going down WILL NOT effect your call capability AT ALL - this is a common misconception, it will only stop you from making any configuration changes, once the net comes back online any changes you made will be pushed live.

So long story short -

  • if you like to tinker, are decent tech-wise - GO CE
  • if you want it to just work, and not mess with it much - GO PRO
  • --

    --my PBX is run on 2 V8's



    jfinstrom
    Posts: 1240
    Member Since:
    2007-03-07
    Asterisk is not a cheap

    Asterisk is not a cheap propisition for a TOY I think some of us me deffinaely maybe even kerry have several thousand dollars in equipment as more of a perk of the job then something someone should realisticly have at home. That said I believe you can try pro free ans CE is free so try both and decide. only you know what will work for you. As far as networks going down If fonality goes off line for an hour to do maintenance or whatever reason it wont kill your box. I am no expert in pro but I believe it can be off the net for a day or two and be fine. Fonality is a network company Chris( the boss) made allot of money building networks, it is that he does and from my reading he does it very well I would worry about the box catching fire more than their server room going off line for any extended period.



    jahyde
    Posts: 1988
    Member Since:
    2006-06-02
    got that right James - I

    got that right James - I think I bought easily $1500-2k in hardware (not even considering a server) when i first learned asterisk - 95% of that was hardware that either went in the trash or was given away to others (it was junk).

    --

    --my PBX is run on 2 V8's



    to6y
    Posts: 27
    Member Since:
    2008-04-27
    Thank you very much for

    Thank you very much for comments so far.

    I think I am edging towards Pro SE as I don't fancy tinkering and like the sound of auto updates.

    However I am still unsure as to whether Pro SE allows all the requirements I listed above, mainly point 5 and faxing I guess...does Pro allow these two (and other) requirements?

    Any advice would be greatly received.

    Many thanks



    kerryg
    Posts: 6401
    Member Since:
    2006-05-31
    5. Yes, you have have

    5. Yes, you have have different dial prefixes for different trunks

    FAX - Pro will not detect an inbound fax and redirect it to an extension. In my opinion you shouldn't do this with CE either. I NEVER run faxes through the phone system as it cuts down on reliability.

    --

    Kerry Garrison
    trixbox Community Director
    VoipSpeak.net - Asterisk Tutorials



    jahyde
    Posts: 1988
    Member Since:
    2006-06-02
    your most simple headache

    your most simple headache free solution would be to just run a seperate fax line that doesnt touch the pbx - otherwise I dont think PRO will do fax hand-off, CE will do fax detection/hand-off, but you may find its success is not as good as a direct line.

    Also - I noticed you were thinking of the 51i - this isnt a bad phone, but you may find its a bit limited - you may want to try one of each first and see which one fits your needs - the 55i is a great hand-off between price and features - I would only use the 51i in a place like the hall or maybe kids room in your situation.

    check out our wiki:
    http://www.trixbox.org/wiki/Best_Phones

    --

    --my PBX is run on 2 V8's



    to6y
    Posts: 27
    Member Since:
    2008-04-27
    Thanks for info I am trying

    Thanks for info

    I am trying to prevent myself needing to get a dedicated second line just for the 10 faxes i send a month.

    happy to use an online fax to email service for faxes i receive but would rather send faxes via a machine as it is sometimes annoying having to send a fax "digitally".

    i guess i could just split the fxo line, half going to pbx, half going to fax and as long as i change settings on fax to never pickup automatically i guess it wouldnt annoy the pbx...



    SkykingOH
    Posts: 3548
    Member Since:
    2007-12-17
    I don't know if Pro supports

    I don't know if Pro supports it, however the Sangoma drivers bypass the audio processing and cross the channels for faxing.

    James will pop in and confirm that Rhino does the same thing. For that low a fax volume you should not have any problems.

    Scott

    --

    Scott

    aka "Skyking"



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