Concerns with VOIPStreet
Submitted by Acidshock on Thu, 04/03/2008 - 11:11am.
Lately I have been having growing concerns with VOIPStreet. In the last three weeks we have had 3 incidents where we have had total outages on our phones during normal business hours. When calling VOIPStreet they have said there was an outage and shortly there-after is was fixed. I am getting concerned because it seems like their support has been faultering(Not as knowledgeable, polite, and helpful as they used to be) and lately their service quality has been as well. Have any others been experiencing these same troubles? If this keeps up I am going to have to move to another provider again(From vitelity, to voipstreet, to who knows now)
Sorry to go off topic but
Thu, 04/10/2008 - 7:07pm
Sorry to go off topic but you moved off Vitelity? Why is that?
I am actually doing that this second because we are having a lot of issues that are on their side, but they think it is happening on my side ,when I have proof it isn't.
Regarding Voip Street, if they keep up with playing games with you, move to a more expensive provider. It's totally worth it.
Or if you are next to New York like I am, you can try Aretta Communications. Regular support is not too good, emergency service- you can call them and they'll work with you, but I have never had an issue with them. I'm using them for 2 months.
The only thing that annoys me is support. I will talk to the president tomorrow about it. I have been trying to get in touch with him.
--
Joseph Ades
Local Support in New York City & Remote Support Available
(718) 303-1061
Blackberry PIN: 2416CDD3
trixbox Troubl
busy
Wed, 04/16/2008 - 8:14am
Nah no problem, I switched
Thu, 04/24/2008 - 12:23am
vitelity->voipstreet->teliax
Fri, 04/25/2008 - 4:02pm
FWIW
I live in the San Francisco Bay Area. I had problems last year with Teliax, so I tried
voipstreet followed by vitelity. Neither was perfect. A few weeks ago I started
having more and more problems with voipstreet and vitelity.
I have gone back
to Teliax and notice a vast improvement in voice quality, almost no latency,
and international call quality is excellent.
Also toll-free calls are only 2c per call, they are not free but teliax is not charging per minute like they used to.
I am a happy camper again.
I am currently using Trixbox 2.4.2 on a residential DSL from SBC.
And no, I have no connection with the company ! :) (edited my sentence to make sense 4/25 4pm PDT)
Anthony
Same problem
Thu, 04/24/2008 - 9:42pm
I also use Vitelity and Voipstreet. Voipstreet has been rock solid and great quality. In the past month they have been down at least 10 times and when they come back up I do not re register on my own. I either have to do an amportal restart or a complete reboot of the server. Not a good thing for my customers. It is now 12:37 est and they have been down since 11:50. They claim they did a maintenance and was finished at 12:03 but they are still down and will not update my inquiries. I have 24 hour customers that depend on service. I guess it is time to look for a vendor that is more reliable, even at the higher expense. But is there one? Sorry to rag on but needed to get this off my chest in case they do monitor these forums.
Larry
Okay, soo....
Thu, 04/24/2008 - 10:09pm
You know, I don't work for them, their interface is kind of okay, and their prices aren't the cheapest, but amazingly CallCentric has been rock solid for us. We've never had an outage that wasn't our fault.
Once or twice a week, I might make a call that DTMF will act flakey on, like someone's IVR can't detect my tones. But it's grown more seldom and far in between than it was. Never had problems terminating a call and never had problems receiving a call.
They are definitely worth giving a try.
Confirming what Acidshock said
Tue, 04/29/2008 - 3:06pm
The reason I picked voipstreet was the great reviews I saw on this site. Almost no negative comments. Well, we signed up in December and it has not been a good experience at all. Since that time, we have been down during normal daytime business hours a total of around 4 hours. Today we were down for over 1 hour. Customers were emailing us asking if we are still in business. Even the backup to my other number was down. In the last month, things have been worse than the past months. So a warning to everyone here. Be very careful not to put all your inbound eggs in the voipstreet basket. They are just not reliable.
I suggest you act fast
Tue, 04/29/2008 - 7:00pm
I suggest you act fast before something worse happens. This is exactly how Sun Rocket screwed us all. Lots of downtime, and one day, boom! No longer working and out of business.
--
Joseph Ades
Local Support in New York City & Remote Support Available
(718) 303-1061
Blackberry PIN: 2416CDD3
trixbox Troubl
I have 4 clients using
Wed, 04/30/2008 - 7:50pm
I have 4 clients using voipstreet and I'm about ready to change. There has been alot of down time lately and having to restart asterisk to get them to register. They have told me there is a problem but wont say what it is, my boxes have not change in 6 months so I know its not my end. too bad there were one of the best.
No downtime. Very easy. Use
Thu, 05/01/2008 - 9:01am
What do you know!!! Down
Thu, 05/01/2008 - 12:18pm
What do you know!!! Down again!!!! I just want to know where I should have the lawyers send the letters. Their failover is not working again.... I understand the carrier outage but this is still unacceptable by any means. I cant believe that there isnt some sort of fail over they can implement.
Also before anyone thinks I am just being unreasonable. Please understand people dont understand that when the lines are down that it can be something other than the phone system. So I have plenty of pissed off people at me right now because VOIP street cant get their crap together.
Voice pulse is #1
The only
Thu, 05/01/2008 - 4:21pm
Voice pulse is #1
The only companies I refer my clients to is teliax, voice pulse and bandwidth.com. That's all. It saves money compared to pots, and even though you can save more with another cheaper provider, it isn't worth it since theree are too many problems and they're not worth the headaces
--
Joseph Ades
Local Support in New York City & Remote Support Available
(718) 303-1061
Blackberry PIN: 2416CDD3
trixbox Troubl
A reliable provider like
Wed, 05/07/2008 - 12:57pm
A reliable provider like *teliax*?? I had nothing but problems with them. Their support team was inept and irritated that I had the audacity to call them regarding the countless connectivity issues I had. Most support calls were just a matter of playing musical proxy's as they switched me from one proxy to another temporarily alleviating the problem but never solving it.
Voipstreet was rock solid for a while, but have noticed more and more quality and uptime issues.
Bottom line, if you're looking for stability get a telco involved, if you're looking for cheap go voip and cross your fingers, and if you're looking for a balance of cheap and stable start with FXO and sprinkle in voip where you can.
Member Since:
2007-04-20