ftocc

No Ring

ycharles
Posts: 5
Member Since:
2007-12-03

I installed Trixbox 2.2.3 after getting frustrated with previous version. I can’t get the extensions to ring. Outgoing calls are fine. Incoming call goes straight to extension’s voicemail with no ring. If I call another extension, it goes straight to VM if it exist or rings busy if no VM attached to extension. I’m using D-Link DPH-140S Phones.
Please Help!



dswartz
Posts: 164
Member Since:
2006-09-26
are you sure

you have correct DID info in the inbound route? try setting the catchall option to check.



ycharles
Posts: 5
Member Since:
2007-12-03
No Ring

Well, at this point I’m trying to get the extensions to call each other. If I call an extension, the phone does not ring and I get the message :’The person at extension xxx is not available. Please leave a message after the tone…’ And I get the message only if the VM for that extension is activated. Otherwise I get a busy signal.



markwho
Posts: 649
Member Since:
2006-09-24
Phones are probably not registering

Sounds like the phones are not completely registered with the trixbox server.

I am not familiar with your particular phone, but with Polycom and Cisco, the screens indicate if they are registered with symbols (polycom has a phone outline that fills in the handset and body of the phone depending if it is fully registered, cisco puts an X by the phone symbol if it is not registered).

I have had phones that were not completely registered that would make calls but would not receive them.

Try putting nat=no on one of the phones in freePBX in extensions and then dial that phone.

Voice mail will answer even when there is no physical phone connected to the system. So you can have voice mail boxes with ext numbers without having a telephone on the system. We use this for IVR situations on our system...such as an ext for Vendors to call.

So this leans me toward your phones not being completely registered

--

Mark



ycharles
Posts: 5
Member Since:
2007-12-03
Thank you for the tip.

Thank you for the tip. Unfortunately it did not work. It also seems that the phones are registered in the system. Maybe not 100% as you said. I'm playing around with the settings in the mean time. Hope someone can give me a solution. Too many sleepless nights!



markwho
Posts: 649
Member Since:
2006-09-24
Check here

In freePBX goto freePBX System Status and see how many IP phones are online under statistics.

--

Mark



ycharles
Posts: 5
Member Since:
2007-12-03
Both phones are online.

Both phones are online.



eeknz
Posts: 117
Member Since:
2006-08-13
Can you take them back? I

Can you take them back? I tried a DLink 140 and it was horrible. I seem to recall it was a pain to get working properly and was really not a good phone. If you want something else that is low cost, try the Level One VOI-7000.
If you can't off-load these things, go to a asterisk command line and run SIP SHOW PEERS. This will show you what extension you have set up, and which ones are believed to be on-line, with their IP addresses. From the asterisk command line, and run SET VERBOSE 9. go pull the power out of a phone and and then reconnect it. Watch the console. You should get a extension registered with some details some time after the phone boots. if you have registered extensions and they show up when you boot them, go check the logs. You'll need to add the log file viewer in FreePBX to see those easily. Grab the last few lines that look relevant and post them here.
Go to the phone console and check all the settings about Proxy address, username, and password. Try putting the IP of the Trixbox in every place that looks remotely relevant. There may also be more than one username box. I still have one of these getting dusty at the office I can look at.
Check again if you can send them back.



optical
Posts: 17
Member Since:
2007-06-01
How did get your Cisco 7960 registered?

MarkWho:

I am having the issue you mentioned with the 7960 won't take incoming calls and goes directly to the VM. I have the "X" mark next to the phone. What's the trick?



Jexter
Posts: 40
Member Since:
2007-11-07
I had the same problem

I had the same problem before. Try to check the codec.



optical
Posts: 17
Member Since:
2007-06-01
7960 is registered but now has not ring and doesn't dial

after many hours, the 7960 registration was fixed and I no longer see the dreaded "X" next to the phone icon. I assumed it's registered but it doesn't doing as anything with inbound nor outbound calls. Tried calling my own VM doesn't do anything either.

Any other ideas?

I still can't get my X-Lite soft phone to register. It's always timing out attempting to register.



optical
Posts: 17
Member Since:
2007-06-01
PROGRESS! THIS FIXED MY NO RING ISSUE

I would have never guessed fixing the Trunks's register string would fix the registration with the X-Lite phone. The original string was created by the wizard and I didn't realized I had to change the ending to my static IP. The original looked like this "xxxxxxxx@voipstreet.com" and I forgot to change out the voipstreet.com with my own IP. That fixed my registration issue!!! Yippeeee.....

On with the next issue:

When I attempt dial an external number using 91xxx-xxxx, it rings immediately (way too fast) on the X-Lite/7960 but never connects on the other side.

The trunk in/out is showing "unmonitored"

voipstreet_in/myusername xx.xx.xx.xx 5060 Unmonitored
voipstreet/myusername xx.xxx.xx.xx 5060 Unmonitored

Any ideas?



chaznet
Posts: 29
Member Since:
2007-12-30
I just cant get

I just cant get extension-to-extension to work. Incoming calls don't seem to be routed to handsets either. I am not having registration problems, however, its just getting the darn phones to ring and not "The person at extension XXX is on the phone" Everything stopped working after upgrading FreePBX to that Beta 2.4

--

Server information:

CPU: Intel Pentium 3 933MHz
RAM: 512MB Upgraded
HDD: 20GB
LAN: 3Com 3C905-TX 10/100MB/s



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