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Logging IVR Selections

nnguyen
Posts: 9
 Member Since:
2008-01-21
Submitted by nnguyen on Fri, 04/11/2008 - 12:32pm.

Hi guys I was wondering if someone can assist me with creating either an addon or something that will log whatever choices people are selecting from the IVR menus and add time stamps to them. For example if a person dials in and selects Options 1 for IVR 1 then Option 2 for IVR 2 I want it to save it to a log file. Including the IVR selections I would like to log the phone number that dialed into the IVR system. If you think you can do this please contact me at nnguyen at itsgroupconsulting dot com. We can negotiate a bounty :)

‹ op_server.pl taking maximum cpu time. Couldn't load variables.txt?aldope=33179 ›


skykingoh
Posts: 1012
 Member Since:
2007-12-17
Can't you derive all that
Fri, 04/11/2008 - 12:40pm

Can't you derive all that information from the CDR's?



nnguyen
Posts: 9
 Member Since:
2008-01-21
I didn't think you could see
Fri, 04/11/2008 - 1:03pm

I didn't think you could see what choices they chose in the IVRS. I thought you could only see the incoming # and duration on the phone. Correct me if I'm wrong.



skykingoh
Posts: 1012
 Member Since:
2007-12-17
I need to look, you should
Fri, 04/11/2008 - 1:21pm

I need to look, you should see the transfer to the remote extension.



nnguyen
Posts: 9
 Member Since:
2008-01-21
The reason why I need this
Fri, 04/11/2008 - 2:12pm

The reason why I need this is so an employee can dial into a number and the IVR will log where the number is and then log their options for each IVR. The IVRs will ask them questions that will require them to Press 1 for Yes or Press 2 for No. We want to log these answers to a log file so then I can parse it to a database.



kerryg
Posts: 5533
 Member Since:
2006-05-31
So you want a survey system
Fri, 04/11/2008 - 4:21pm

So you want a survey system not an IVR? Either way, this is custom AGI scripting, not a feature of the product.

--

Kerry Garrison
trixbox Community Director
http://www.trixbox.com/support-and-training/training
http://L7Foto.com / http://AsteriskTutorials.com / http://voipspeak.net



nnguyen
Posts: 9
 Member Since:
2008-01-21
Correct. I need a survey
Fri, 04/11/2008 - 4:27pm

Correct. I need a survey type system and willing I will reward someone if they can create the custom AGI script.



kerryg
Posts: 5533
 Member Since:
2006-05-31
I would suggest going into
Fri, 04/11/2008 - 4:54pm

I would suggest going into the job section and posting a bounty or a help wanted ad for what you need and have it pretty well scoped out.

--

Kerry Garrison
trixbox Community Director
http://www.trixbox.com/support-and-training/training
http://L7Foto.com / http://AsteriskTutorials.com / http://voipspeak.net



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