Queue Callback

Hi,

It would be interesting to have some "Queue callback" feature integrated into TB.

There are already some ideas here: http://www.voip-info.org/wiki/view/Asterisk+Queue+Callback

But if you follow carefully the codes, you will see that they are rather useless.

what they do is to give the possibility to the callers who join a queue to leave a phone number by pressing "1" and leave the queue afterward. The number is then added to a database and as soon as the record is created a call is placed (by a daemon) to that number, and upon answering, it is again placed in the queue with the highest priority.

So, as you can guess, ther are two problems with this. Firstly, as soon as a caller leaves the queue he is placed directly in it with a higher priority.

seconedly, callers instead of waiting their turn, could directly leave their numbers after joining it and be placed on the head of the queue one second later.

I think we should first find some logical strategies in order that callers can leave the queue (at least after a timeout) and be contacted by an available agent following their order/priority in the queue.

Any thoughts?

Daniel