Broadvoice is a ripoff
Submitted by mattcero on Sat, 05/17/2008 - 10:24am.
Below is a paste of the details of my Broadvoice statement. My account is coming up on a year, at which point I can cancel without an $80 cancellation fee or something like that. In the past year, I have had three outage problems that were on their end and the cost has risen. One of the charges below is for LNP and I'm being charged twice for it. Taxes and surcharges are barely under 50% of the bill. I left Vonage (CEO is a crook) for Broadvoice and will more than likely give Broadvoice the boot on our anniversary and pickup on Callcentric. Does anyone know how to get around the full 11 digit dialing on Callcentric trunks though? Any other Broadvoice ripoff stories? Thanks. Matt
Previous Balance $0.00
New Charges $32.37
Payment applied on 5/17/2008 by VISA, number ending in XXXX -$32.37
Balance Forward $0.00
New Charge Details
Monthly Service Charges $21.90
$19.95 Unlimited World (05/17/2008 - 06/16/2008)
$1.95 Alternate Line Service Fee
Usage Charges (04/17/2008 - 05/16/2008) $0.00
$0.00340 minutes In State Calls
$0.0073 minutes State to State Calls
$0.002 minutes International Calls
$0.000 minutes Directory Service Calls
$0.000 minutes Inbound TollFree Calls
$0.0013 minutes Other Free Calls
Taxes & Surcharges $10.47
$2.50 Regulatory Recovery Fee Explain (05/17/2008 - 06/16/2008)
$1.00 Emergency 911 Cost Recovery Fee
$1.97 Universal Service Fee
$5.00 International Regulatory Recovery Fee
New Charge Total $32.37
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Does anyone know how
Sat, 05/17/2008 - 10:41am
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Does anyone know how to get around the full 11 digit dialing on Callcentric trunks though?
Of course with a dialplan, you can manipualte digits all you want.
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I left Vonage (CEO is a crook)
Did you not say this once before (if not you accept my apologies)? How can you make a claim that a corporate officer is engaged in criminal activity? Talk about their inability to execute, the squandering of capital without building shareholder value or the questionable network design decisions, don't accuse someone of a crime.
Scott
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Scott
aka "Skyking"
I too gave Broadvoice the boot
Tue, 08/05/2008 - 1:52am
They started out ok. But just as the airlines are doing they start thinking that we HAVE to be customers and that we do not have options.
Just as I know many that are now driving to consulting gigs vs flying many are also dropping these small firms who's original value prop has vanished.
They forget that the reason so many signed on was the fact that the "Phone" companies were nickle and diming us to death with fees.
Broadvoice from one month to the next decides on a 25% increase in the cost and they call that increase an Int'l fee to disguise it.
If it really costs what it costs that is fine. It is what it is but their biz model goes out the window when they start down that path since the main reason for having them in the first place was price.
Very important to understand your value proposition since you can lose so many clients that you fought and paid to secure.
Did international fees really go up a Five'r? Doubt it. So it looks suspicious. Even if the costs did go up they should have pushed the fee up 2.50 at a time so it did not look like a 25% increase in one shot. Calling something a fee does not mysteriously make it a non increase in the total cost / value proposition.
We switched to DID's from voip.ms and les.net. We only have Broadvoice to thank for motivating us to make the switch. All it took was a monthly Five'r to convince me.
They did have outages from time to time and would respond back to inquiries about the same a week or two later trying to blame our equipment. That was no big deal. But the 25% increase in cost was huge!
That increase caused them to lose 4 other colleagues that I know of. That fee increase sounds genius to me! Increase your fees but lose your customers?
Perhaps they never needed us. Only Broadvoice knows. By the way, Lingo is worse! We canceled them ages ago.
Long live the DID'rs :-)
Member Since:
2007-02-19