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Manager dials from HUD and the secretary's phone rings..?!

AllegroNET
Posts: 81
 Member Since:
2007-04-10
Submitted by AllegroNET on Mon, 02/04/2008 - 1:54pm.

happens randomally from all extensions in the system (around 10) when someone dials from the hud and the secretary's phone rings not his phone.. its allways the secretary's phone ringing not anyone else.

lets say hud is connected with extension 912 credintials and he tries to dial from his outlook... instead of his phone ringing we hear the secretary's phone ringing. (ext 900).

why is this happening? is this a bug?

Isaac

‹ HUD 3.0.003012 Bug HUD2 Users can't authenticate anymore ›


kerryg
Posts: 6519
 Member Since:
2006-05-31
Shouldn't happen, I have
Mon, 02/04/2008 - 3:57pm

Shouldn't happen, I have never seen that before. We would need some asterisk CLI logs to figure out what its trying to do.

--

Kerry Garrison
http://www.VoipStore.com - http://www.888VoipStore.com
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AllegroNET
Posts: 81
 Member Since:
2007-04-10
all users are using the hud under 2003 TS
Mon, 02/04/2008 - 10:36pm

maybe it has something to do with it but the system is based on thin client computers with terminal server 2003. so maybe the hud client has a problem with TS?



kerryg
Posts: 6519
 Member Since:
2006-05-31
That is very possible. I can
Tue, 02/05/2008 - 7:06am

That is very possible. I can certainly say it has never been tested in an environment like that. The only way to really see what is happening is output from the Asterisk CLI.

--

Kerry Garrison
http://www.VoipStore.com - http://www.888VoipStore.com
Twitter: http://twitter.com/VoipStore - Facebook: http://VoipStore.com/facebook
(888) VOIPSTORE - (888) 864-7786



keystoneit
Posts: 27
 Member Since:
2006-09-04
We use hud pro with terminal server on a daily basis
Thu, 07/10/2008 - 6:59am

That problem appears to be resolved. We did experience that exact same problem, and I submitted a trouble ticket for it a while back.

--

Pat McKay
FtOCC

http://www.keystoneit.com
http://www.linkedin.com/in/keystoneit



Mike Joyce
Posts: 424
 Member Since:
2007-03-07
Fonality's HUD Client will
Thu, 07/10/2008 - 7:19am

Fonality's HUD Client will not run properly on Microsoft Windows Terminal Server 2003. This has to do with the way that the HUD client stores it's configuration files, and the way that MS Terminal Server stores them for each 'user'. For this reason you can only have one successful installation of HUD per terminal services, otherwise you get this symptom that is described above.

Thanks,
Mike

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Mike Joyce
VP of VoIP and Data Convergence
GC Infotech, LLC
http://voip.gcinfotech.com



swilsonjr
Posts: 14
 Member Since:
2008-02-22
Are there any updates to
Wed, 05/27/2009 - 7:11pm

Are there any updates to this issue? we are running hud3.0 in terminal services 2008. hud works great except for the outlook add-on. it will only connect an outlook initiated call to the first user logged in.



Schwood
Posts: 347
 Member Since:
2006-06-23
There is no update as far as
Thu, 05/28/2009 - 4:10pm

There is no update as far as I know...HUD is not designed to run in TS. That being said...it should be considered for future releases. Please submit a suggestion to us via the light bulb icon in the CP.

Thanks,

--

Chris Sherwood
FtOCC Admin and Tech Certified
Fonality Sales Engineer



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