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Blast Group Not Functioning

jroe
Posts: 30
 Member Since:
2007-08-06
Submitted by jroe on Wed, 08/15/2007 - 8:34pm.

My Blast groups do not ring - the caller hears ringing for the appropriate time but the extensions don't ring - the enpoints otherwise work fine. In the asterisk console I see the following Errors for each extension in the blast group:

Aug 15 22:33:26 NOTICE[21824]: chan_local.c:530 local_alloc: No such extension/context 100@blasthandling creating local channel

‹ Problem with trixbox Pro and Cisco 7960 phones running 7.x firmware catastrophic meltdown of TB server 114610 ›


jroe
Posts: 30
 Member Since:
2007-08-06
Error
Wed, 08/15/2007 - 8:56pm

This error appears related

Aug 15 22:55:01 WARNING[3933]: app_macro.c:167 macro_exec: No such context 'macro-callmenu' for macro 'callmenu



jroe
Posts: 30
 Member Since:
2007-08-06
Possibly Related Errors -
Wed, 08/15/2007 - 9:10pm

Possibly Related Errors -

Aug 15 23:09:02 WARNING[4950]: app_macro.c:167 macro_exec: No such context 'macro-callmenu' for macro 'callmenu

Also when I Dial DTMF keypresses for Submenus it often fails the keypress but when it does take the following errors happen for all submenus except name directory:

Aug 15 23:09:27 WARNING[4950]: pbx.c:2491 __ast_pbx_run: Channel 'SIP/17772927707-0934eb28' sent into invalid extension 's' in context 'General-Mailbox', but no invalid handler



blovett
Posts: 230
 Member Since:
2007-04-26
Jeremy, I'd like to see a
Wed, 08/15/2007 - 10:07pm

Jeremy,

I'd like to see a more complete call trace of these blast group calls. Can you make another test call to the blast group, and include the full trace? Feel free to PM it to me if you would prefer.

Thanks,

Ben



dmcgee100
Posts: 9
 Member Since:
2007-08-06
my blast group also not working
Thu, 08/16/2007 - 6:33am

when calls come in to blast group the blast group phones do not ring.
I the incoming call to ring a specific extension this works.
For testing I setup step 2 as ring blast group with music for 10 seconds.
step 3 as ring ext.
When calling in I hear the music and the ext does not ring, then win it proceeds to step 3 my ext rings.



jroe
Posts: 30
 Member Since:
2007-08-06
-- Executing
Thu, 08/16/2007 - 8:03am

-- Executing Answer("SIP/66.193.176.35-09393eb0", "") in new stack
-- Executing Set("SIP/66.193.176.35-09393eb0", "NUMBER=17772927707") in new stack
-- Executing Set("SIP/66.193.176.35-09393eb0", "CALLERID(DNID)=17772927707") in new stack
-- Executing Set("SIP/66.193.176.35-09393eb0", "TIMEOUT(digit)=3") in new stack
-- Digit timeout set to 3
-- Executing Macro("SIP/66.193.176.35-09393eb0", "callmenu|16087853030|internal|199") in new stack
Aug 16 10:02:23 WARNING[17037]: app_macro.c:167 macro_exec: No such context 'macro-callmenu' for macro 'callmenu'
-- Executing Goto("SIP/66.193.176.35-09393eb0", "main|s|1") in new stack
-- Goto (main,s,1)
-- Executing Answer("SIP/66.193.176.35-09393eb0", "") in new stack
-- Executing Queue("SIP/66.193.176.35-09393eb0", "blast|rtT|||15") in new stack
Aug 16 10:02:23 NOTICE[17037]: chan_local.c:530 local_alloc: No such extension/context 100@blasthandling creating local channel
Aug 16 10:02:23 NOTICE[17037]: chan_local.c:530 local_alloc: No such extension/context 106@blasthandling creating local channel
Aug 16 10:02:23 NOTICE[17037]: chan_local.c:530 local_alloc: No such extension/context 101@blasthandling creating local channel
Aug 16 10:02:28 NOTICE[17037]: chan_local.c:530 local_alloc: No such extension/context 100@blasthandling creating local channel
Aug 16 10:02:28 NOTICE[17037]: chan_local.c:530 local_alloc: No such extension/context 106@blasthandling creating local channel
Aug 16 10:02:28 NOTICE[17037]: chan_local.c:530 local_alloc: No such extension/context 101@blasthandling creating local channel
Aug 16 10:02:33 NOTICE[17037]: chan_local.c:530 local_alloc: No such extension/context 100@blasthandling creating local channel
Aug 16 10:02:33 NOTICE[17037]: chan_local.c:530 local_alloc: No such extension/context 106@blasthandling creating local channel
Aug 16 10:02:33 NOTICE[17037]: chan_local.c:530 local_alloc: No such extension/context 101@blasthandling creating local channel
Aug 16 10:02:38 NOTICE[17037]: chan_local.c:530 local_alloc: No such extension/context 100@blasthandling creating local channel
Aug 16 10:02:38 NOTICE[17037]: chan_local.c:530 local_alloc: No such extension/context 106@blasthandling creating local channel
Aug 16 10:02:38 NOTICE[17037]: chan_local.c:530 local_alloc: No such extension/context 101@blasthandling creating local channel
-- Executing BackGround("SIP/66.193.176.35-09393eb0", "IVR") in new stack
-- Playing 'IVR' (language 'en')
== Spawn extension (main, s, 3) exited non-zero on 'SIP/66.193.176.35-09393eb0'
-- Executing Hangup("SIP/66.193.176.35-09393eb0", "") in new stack
== Spawn extension (main, h, 1) exited non-zero on 'SIP/66.193.176.35-09393eb0'



blovett
Posts: 230
 Member Since:
2007-04-26
Jeremy, I see a bunch of
Thu, 08/16/2007 - 7:57pm

Jeremy,

I see a bunch of these in the asterisk reload on your system:

Aug 16 21:52:38 WARNING[1539]: config.c:952 ast_config_internal_load: Maximum Include level (10) exceeded

It also appears you've made some changes to your configuration files. The above message is likely the cause of the blast group handling failing. I would suggest returning your configuration files to their defaults (if you don't have a backup, we can re-sync them from our end). Something in your changes is causing a loop from what I can gather.

Ben



dmcgee100
Posts: 9
 Member Since:
2007-08-06
also having blast problems
Thu, 08/16/2007 - 8:06pm

Ben,
I am having some of the same problems as Jeremy. Unable to get Blast to work and unable to record voice prompt. I found the latter out as the wiki suggests placing a voice prompt before the blast.
I have not made any custom changes.
thanks
duane



blovett
Posts: 230
 Member Since:
2007-04-26
dmcgee100, I noticed a
Mon, 08/20/2007 - 12:45pm

dmcgee100,

I noticed a couple of issues on your system, and have resolved them. I'm *terribly* sorry about the delay. Basically, a couple of files were not correctly synchronized. But,the error messages I was getting threw me for a loop, so I was going off in another direction for a while there. We're looking into why these configuration files weren't in sync.

Thanks for your patience!

Ben



blovett
Posts: 230
 Member Since:
2007-04-26
Jeremy, Can you verify that
Mon, 08/20/2007 - 12:51pm

Jeremy,

Can you verify that your blast group is working correctly now? I noticed the same issue as on dmcgee100's system and resolved that matter.

Thanks!

Ben



jroe
Posts: 30
 Member Since:
2007-08-06
Blast Groups
Mon, 08/20/2007 - 7:41pm

I'll give it a try and reply shortly



jroe
Posts: 30
 Member Since:
2007-08-06
Still no go on my end - Log
Sat, 09/08/2007 - 11:03am

Still no go on my end - Log is now:

-- Executing Answer("SIP/66.193.176.35-09378d18", "") in new stack
-- Executing Queue("SIP/66.193.176.35-09378d18", "blast|rtT|||15") in new stack
-- Called Local/100@blasthandling
-- Called Local/106@blasthandling
-- Called Local/101@blasthandling
-- Executing Macro("Local/100@blasthandling-8a41,2", "stdblastee|100") in new stack
Sep 8 13:00:46 WARNING[17388]: app_macro.c:167 macro_exec: No such context 'macro-stdblastee' for macro 'stdblastee'
-- Executing Macro("Local/106@blasthandling-23bd,2", "stdblastee|106") in new stack
Sep 8 13:00:46 WARNING[17390]: app_macro.c:167 macro_exec: No such context 'macro-stdblastee' for macro 'stdblastee'
-- Executing Macro("Local/101@blasthandling-1c9d,2", "stdblastee|101") in new stack
Sep 8 13:00:46 WARNING[17392]: app_macro.c:167 macro_exec: No such context 'macro-stdblastee' for macro 'stdblastee'
Sep 8 13:00:56 WARNING[17388]: pbx.c:2549 __ast_pbx_run: Timeout, but no rule 't' in context 'blasthandling'
Sep 8 13:00:56 WARNING[17390]: pbx.c:2549 __ast_pbx_run: Timeout, but no rule 't' in context 'blasthandling'
Sep 8 13:00:56 WARNING[17392]: pbx.c:2549 __ast_pbx_run: Timeout, but no rule 't' in context 'blasthandling'
Sep 8 13:00:56 NOTICE[17384]: app_queue.c:1980 wait_for_answer: No one is answering queue 'blast' (3/0/0)
-- Called Local/100@blasthandling
-- Called Local/106@blasthandling
-- Called Local/101@blasthandling
-- Executing Macro("Local/100@blasthandling-ba4a,2", "stdblastee|100") in new stack
Sep 8 13:01:01 WARNING[17418]: app_macro.c:167 macro_exec: No such context 'macro-stdblastee' for macro 'stdblastee'
-- Executing Macro("Local/106@blasthandling-c861,2", "stdblastee|106") in new stack
Sep 8 13:01:01 WARNING[17419]: app_macro.c:167 macro_exec: No such context 'macro-stdblastee' for macro 'stdblastee'
-- Executing Macro("Local/101@blasthandling-a62f,2", "stdblastee|101") in new stack
Sep 8 13:01:01 WARNING[17420]: app_macro.c:167 macro_exec: No such context 'macro-stdblastee' for macro 'stdblastee'
-- Remote UNIX connection
-- Remote UNIX connection disconnected
Sep 8 13:01:11 WARNING[17418]: pbx.c:2549 __ast_pbx_run: Timeout, but no rule 't' in context 'blasthandling'
Sep 8 13:01:11 WARNING[17419]: pbx.c:2549 __ast_pbx_run: Timeout, but no rule 't' in context 'blasthandling'
Sep 8 13:01:11 WARNING[17420]: pbx.c:2549 __ast_pbx_run: Timeout, but no rule 't' in context 'blasthandling'
Sep 8 13:01:11 NOTICE[17384]: app_queue.c:1980 wait_for_answer: No one is answering queue 'blast' (3/0/0)
-- Executing BackGround("SIP/66.193.176.35-09378d18", "IVR") in new stack
-- Playing 'IVR' (language 'en')
-- Remote UNIX connection
-- Remote UNIX connection disconnected
== Spawn extension (main, s, 3) exited non-zero on 'SIP/66.193.176.35-09378d18'
-- Executing Hangup("SIP/66.193.176.35-09378d18", "") in new stack
== Spawn extension (main, h, 1) exited non-zero on 'SIP/66.193.176.35-09378d18'
-- Remote UNIX connection



discsox
Posts: 29
 Member Since:
2006-09-04
Same Problem with Blast Group
Sun, 09/09/2007 - 2:24pm

My blast group used to work until I did a complete reload of the system and re-sync for test purposes .
I get the following error messages (below is just one of them):
Sep 9 17:19:27 NOTICE[4851]: chan_local.c:530 local_alloc: No such extension/context 301@blasthandling creating local channel

and of course the phones do not ring.

Any help is greatly appreciated (ID tbadmin100675).

Marcello



blovett
Posts: 230
 Member Since:
2007-04-26
jroe / Marcello, From the
Mon, 09/10/2007 - 1:41pm

jroe / Marcello,

From the log snippets you provided it appears that upon activation your systems did not get all of the necessary configuration files.

jroe, I've forced a complete sync of your system. Let us know if you have any further troubles with the blast group.

Marcello, since your system isn't available at this time, I wasn't able to sync it immediately. I did however schedule a sync for when it does become available again. Please let us know if you have any further troubles.

We have an internal bug ticket that is being used to track this issue, it should have been resolved August 30, did either of you activate before or after this date?

Thank you both,

Ben



discsox
Posts: 29
 Member Since:
2006-09-04
Still got the same error (tbadmin100675)
Mon, 09/10/2007 - 10:44pm

Hi Ben,

Thank you very much for trying to fix my blast issue.
However, I still have the same errors:

Sep 11 01:39:05 NOTICE[24399]: chan_local.c:530 local_alloc: No such extension/context 300@blasthandling creating local channel

I activated the account before Aug. 30 but just re-installed from scratch 2 days ago and synched my account. That is when the problem showed up. I remember that a fix was applied earlier because the blast group was ringing and ringing and never went to the IVR.

Any help is greatly appreciated,

Marcello



jroe
Posts: 30
 Member Since:
2007-08-06
Blast Groups
Tue, 09/11/2007 - 5:31pm

That appears to have fixed it - thanks for the help guys!



blovett
Posts: 230
 Member Since:
2007-04-26
Marcello, Sorry about that.
Tue, 09/11/2007 - 7:45pm

Marcello,

Sorry about that. I didn't take into account the fact that part of the system that would force the sync may have not be correct. This is now fixed, can you verify that your blast group is working correctly now?

Thanks,

Ben



discsox
Posts: 29
 Member Since:
2006-09-04
Blast Group Is working
Tue, 09/11/2007 - 9:11pm

Hi Ben,

Thank you very much for fixing the Blast Group.
It is working fine now.

Can you publish what the fix is just in case somebody has to do a re-install? I assume I would run into the same problem again in case I changed HW and installed from scratch.

Thanks again!!!

Marcello



acxential
Posts: 14
 Member Since:
2007-08-28
Resync needed
Sat, 03/01/2008 - 2:50pm

Due to issues during initial install, I had to do a reinstall of server 115677. However, during the install I got an error that the file sync process was unsuccessful. Now we are also having issues with the blast group ringing. How can I get the server files resync'd? Is there a way to force this to occur?



w4nvoip
Posts: 9
 Member Since:
2008-04-14
/etc/asterisk/fonality/blasthandling.conf missing
Mon, 04/14/2008 - 1:17pm

I have the exact same issue and i suspect a sync issue since some fils seems to be missing (moreover i have the sync error message which always shows up). Is is possible to resync my server or is there any way to do that ?

Server ID: 118567



Mike Joyce
Posts: 424
 Member Since:
2007-03-07
I have gone ahead and synced
Mon, 04/14/2008 - 4:26pm

I have gone ahead and synced blasthandling.conf down to your system.

Thanks,
Mike



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