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Boomerang/Forward

jeffworden
Posts: 105
 Member Since:
2008-03-11
Submitted by jeffworden on Thu, 06/19/2008 - 11:42am.

Problem - When i set someone's ext up to forward whether using boomerang or not, when someone calls all they get is a dialtone.

My system currently will not allow any ext forwarding to an external number. I use a PRI.

Any help? My people are in sales and having this feature was a really important part of purchasing this system.

‹ Phone calls from "allow" Cannot reach destination (sip.conf) ›


jeffworden
Posts: 105
 Member Since:
2008-03-11
Anyone?? When I dial the ext
Fri, 06/20/2008 - 6:39am

Anyone?? When I dial the ext from internal it forwards just fine, when someone dials the DID or ext through the AA, they hear dial tone??



callinectes
Posts: 198
 Member Since:
2007-05-12
Are you forwarding the
Fri, 06/20/2008 - 7:11am

Are you forwarding the caller ID number or are you setting it to your BTN or some other DID on your PRI? My reason for asking is I have recently seen new PRI installations not allowing calls to progress if the number does not match one owned by the customer.



jeffworden
Posts: 105
 Member Since:
2008-03-11
That's exactly what
Fri, 06/20/2008 - 7:34am

That's exactly what happened! Thanks so much!!



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