Bug/Mis-Config: Recorded Incoming Calls are not saved with the right file extension
Submitted by TravisWhidden on Fri, 01/04/2008 - 5:43pm.
Hello,
I am running the TB CCD. Outgoing calls that have been recorded works great. Inbound calls have a problem where TB thinks the filename is one thing,but its actually slightly different.
Example:
File not found ^/var/spool/asterisk/monitor/user-101-17755554434-in-1199489771-367-Fri_Jan_04_2008_03_36_11_PM_PST.wav^
Where the real filename in the file system is:
user-101-+17755554434-in-1199489771-367-Fri_Jan_04_2008_03_36_11_PM_PST.wav
You can see that there is a "+" sign in the file name, but the redirect does not have it.
I have reported this to my sales guy Brandon, but he has not got back to me.
I attempted to change the caller ID in the menu to see if that helps, and it does not.
This only appears to happen for inbound calls dialing direct to the extension or via the queue.
It may be a config issue.. it looks as if I just need to strip that "+" somehow, but I cant figure out how/where
Any help would be greatly appreciated.
Thanks
Travis Whidden
Did you ever get a chance to
Thu, 01/17/2008 - 3:44pm
I love how I pay good money
Wed, 01/23/2008 - 4:36pm
I love how I pay good money for my licenses, and nobody responds to my posts.
Trixbox stops doing email support.. and requires a support subscription.. even when you have to report a bug. I pay retail prices for my ext on my CCE, and i still have to have a support subscription to get you guys to fix your own bugs??
I report a bug, you say there is a problem, you give them information that is required to get into your box, and yet they still don't attempt to fix or tell you what they are doing to fix a problem.
So, now I am going to have to create a band aid script to remove the "+" in every file that exists in that folder using cron. Is this my job? No... I pay for software that should be working.. especially a critical part of why we bought this software.
Am I willing to do it? Why not? I am already used to being the software debugger when I pay for software.
Am I upset? Yes. I think its retarded that my post gets abandon and nobody re-visits it.
Can you please just fix this bug? Its a real pain.
Thanks! I will remove my
Thu, 01/24/2008 - 1:17am
Thanks! I will remove my cron scripts tomorrow when I get into the office. These updates get pushed down to the server automagicly right?
BTW, have you ever had any problems where pushing down updates bricks everyones installs? That has me 'slightly' worried... but as long as you test and double test,,, I am good.
Hi Travis,
Any major updates
Thu, 01/24/2008 - 7:39pm
Hi Travis,
Any major updates (such as major backend programs) are only done from our Upgrade tool within the Admin Panel. This allows you to perform the upgrade yourself when you feel comfortable (and when it's necessary to temporarily take down any services that would affect calls.)
Minor updates that would not affect major functionality of your system (and are thoroughly tested!) are done from our end automatically and typically don't even require changes to your system.
Thanks,
Samy
Member Since:
2007-12-14