Call Sequence Questions/Problems...
Submitted by patbaker82 on Wed, 04/02/2008 - 7:51pm.
1.) I'm unable to find where I can specify what to do after a asterisk t ( timeout ). Currently the system plays through the prompts I have, and if the user doesn't do anything about 5 seconds after playing those prompts the system will say "goodbye" and hang up. Is there a way to just repeat the menu?; Without explicitly defining a "Keypress Option"?
2.) The same for asterisk i ( invalids ). When a user presses an invalid extension (say by mistake), after the system says "invalid, please try again", the system waits 5 seconds and disconnects. Is there no way to have the IVR repeat?
Excuse myself in advance if this is documented some where...
Regards,
Patrick
Hey Patrick,
There is no way
Fri, 04/04/2008 - 3:46pm
Hey Patrick,
There is no way to "loop" a menu other than repeating the item's multiple times. However, you could create an artificial loop (a very very bad idea) by doing something like the following:
Main:
1. Play my VP listen for keypress
2. Wait 5 seconds listen for keypress
3. Play my VP listen for keypress
4. Wait 5 seconds listen for keypress
5. Go to Submenu instantly: Main2
Main2:
1. Go to Submenu instantly: Main
However, you would end up in a situation here where the system would NEVER hang up. This is dangerous, you have been warned! ;)
Thanks,
Mike
That's probably not that
Fri, 04/04/2008 - 4:07pm
Member Since:
2008-03-05