Can't record voice prompts on tb Pro Standard
Submitted by callinectes on Thu, 12/20/2007 - 1:49pm.
Some information that i
Thu, 12/20/2007 - 2:26pm
Some information that i captured that may be helpful... BTW this is server 111108
-- Executing Record("SIP/000B8211EDD7-08ae30e8", "/tmp/1198184712.11:wav") in new stack
-- Playing 'beep' (language 'en')
Dec 20 16:05:17 WARNING[5680]: file.c:988 ast_writefile: No such format '11:wav'
Dec 20 16:05:17 WARNING[5680]: app_record.c:277 record_exec: Could not create file /tmp/1198184712
-- Executing BackGround("SIP/000B8211EDD7-08ae30e8", "/tmp/1198184712.11") in new stack
Dec 20 16:05:17 WARNING[5680]: file.c:512 ast_openstream_full: File /tmp/1198184712.11 does not exist in any format
Dec 20 16:05:17 WARNING[5680]: file.c:824 ast_streamfile: Unable to open /tmp/1198184712.11 (format ulaw): No such file or directory
Dec 20 16:05:17 WARNING[5680]: pbx.c:5940 pbx_builtin_background: ast_streamfile failed on SIP/000B8211EDD7-08ae30e8 for /tmp/1198184712.11
Same Issue
Wed, 01/09/2008 - 10:37pm
I have the same issue. Is there a way to make sure the config files are always in sync, or run some type of rsync utility to ensure everything is the same?
Can someone look into this issue for me please. Here is the log:
Jan 10 00:12:07 WARNING[7332]: file.c:988 ast_writefile: No such format '10:wav'
Jan 10 00:12:07 WARNING[7332]: app_record.c:277 record_exec: Could not create file /tmp/1199941917
-- Executing BackGround("SIP/broadvoice-09f311a8", "/tmp/1199941917.10") in new stack
Jan 10 00:12:07 WARNING[7332]: file.c:512 ast_openstream_full: File /tmp/1199941917.10 does not exist in any format
Jan 10 00:12:07 WARNING[7332]: file.c:824 ast_streamfile: Unable to open /tmp/1199941917.10 (format ulaw): No such file or directory
Jan 10 00:12:07 WARNING[7332]: pbx.c:5940 pbx_builtin_background: ast_streamfile failed on SIP/broadvoice-09f311a8 for /tmp/1199941917.10
Trixbox Pro Server 112396.
Hi Guys,
Mon, 01/14/2008 - 10:09pm
Hi Guys,
Thanks for your replies and the re-sync. Is there anyway we can do a resync ourselves? I attempted to reactivate the system after I spent a few hours and it wasn't working. This was on Jan 8, 2008.
Also, I recorded a voice prompt and setup a menu, but when I dial our number it isn't even ringing the PBX. No auto attendent picks up..
Get an error in the log. It says, "
Jan 14 23:48:20 WARNING[4808]: cdr_custom.c:96 load_config: Failed to reload configuration file."
I'm having the exact same
Fri, 01/18/2008 - 4:06pm
I'm having the exact same problem AGAIN on a new installation - server 112999. I created a new topic about it. Can someone look into this for me please?
Please note that I used a new ISO downloaded today. The same thing happened this time as the last - the first activation succeeded but we noticed a problem that required us to reinstall on new hardware and thus reactivate - this is when the problem arises.
Thanks in advance!
Supporting Comments
Sat, 01/19/2008 - 2:15pm
I can verify that I have the same problem (and others). I built my trixboxPro but due to a bad HDD I ended up rebuilding the image again and re-activating. At the point of activating it told me the config was not successfully synced and I should get support to resync for me (but it doesn't tell you the correct way to do it). I now have problems with music on hold, customer details, incoming calls and more.
My trixbox is number 112678, if I can provide more info please ask.
Is there any chance someone
Mon, 01/21/2008 - 8:22am
Is there any chance someone will be able to look at this today? I would like to deliver this sytem to the customer and this is the only issue preventing delivery at this point. I purchased support the last time this happened because the problem wasn't noticed until the installation had begun. At this point, I feel that this is a bug and should be remedied without having to involve support. I would like to remedy the problem myself but because of the architecture, and the bug, there is nothing I can do except wait for a Fonality representative to address the problem (paid or not). I can't even start from scratch since there is no way to revert the account. Thanks in advance.
Recording Problem?
Thu, 01/24/2008 - 7:09pm
Everyone:
The specific problem you are running into is /etc/asterisk/record.conf:
Make sure you see this:
exten => s,3,Record(/tmp/${UNIQUEID:3:3}:wav)
line in the file. If you don't see it as shown above it could be out of sync. PM me so I can investigate/fix.
Thanks!
David J Kullmann
David, Samy, or anyone
Wed, 01/30/2008 - 9:20pm
David, Samy, or anyone else
The last server this problem occurred on for me does not show any call detail records. I looked at the directory on the server and it only contains a master.csv instead of the other file types that are there on other servers. Is it possible this is related to the reactivation / sync problems? The server is 112999 if you could take a look.
Thanks in advance.
Hello,
The call reporting
Wed, 01/30/2008 - 10:57pm
Recording Problem - 115677
Fri, 02/29/2008 - 8:09am
I am having the same problem with server 115677. When trying to record from the handset, immediately responds after the record beep with "to accept your recording" without allowing you to record anything. The server was reactivated earlier in the week due to issues with the Digium TDM400B card. Does this need a resync? Any way to force a resync?
record.conf
Sat, 03/01/2008 - 2:46pm
Well, I managed to fix this one problem following David's guidance above. However, the record.conf file is in /etc/asterisk/fonality directory for Trixbox Pro (the post above states it is in the etc/asterisk directory). The server (115677) still needs sync as there are other lingering issues most likely due to the lack of sync'd files.
modifying the files
Wed, 04/09/2008 - 12:47am
OK this thread is exactly the same problem I'm having. After making the change to record.conf I can now make the recording, but they do not show up in the Voice Prompts after finishing the recording.
Let me outline what I did to get my system working so far:
1. Logged in using user IP.
2. Used option 11 to setup a root password
3. Pressed option Q to log out
4. Logged in as user root using the password on step 2
5. Typed in the following set of command:
cd /etc/asterisk/fonality
nano record.conf
6. Go down to the line that shows
exten => s,3,Record(/tmp/${UNIQUEID}:wav)
7. Change that line to show as follows:
exten => s,3,Record(/tmp/${UNIQUEID:3:3}:wav)
8. Now press CTRL+X then Y to save
9. Type REBOOT and press ENTER to reboot the server
After the server came up I was able to start recording. But after finishing the recording and waiting for the screen to refresh, the newly recorded prompt is not listed.
Any other idea?
Thanks.
Dean
Anaheim, CA
Voice Prompt Recording
Thu, 04/17/2008 - 6:34am
I am also having trouble with voice prompt recording. When I try and record I press 9 and it imediately beeps. From the sound of it I think I might have a sync problems like the other posters.
Thanks
Kyle Hamilton
http://www.opti-vise.com
server# 101613
Not Syncing During Activation
Thu, 04/17/2008 - 9:19am
Kyle:
This actual happens during activation - so you are syncing correctly except for the inital activation. I've put the correct record.conf on your system.
Please try again.
Thanks!
David Kullmann
http://help.trixbox.com
Experiencing the same issue
Mon, 05/05/2008 - 11:54am
Ohh, incase you need to the debug info for my issues as well
Mon, 05/05/2008 - 2:04pm
In case you need the debug info for my issue as well:
=========================================================================
Connected to PBXtra Core fon_o_1.2.17 currently running on trixbox119834 (pid = 6460)
Verbosity is at least 3
-- Attempting call on Local/814@internal for s@record:30 (Retry 1)
-- Executing Macro("Local/814@internal-16b5,2", "stdexten|814|814|SIP/000B8211164F|20") in new stack
-- Executing SetVar("Local/814@internal-16b5,2", "EXTEN=814") in new stack
May 5 17:02:22 WARNING[19931]: pbx.c:6165 pbx_builtin_setvar_old: SetVar is deprecated, please use Set instead.
-- Executing AGI("Local/814@internal-16b5,2", "pbxtra.agi") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/pbxtra.agi
-- AGI Script pbxtra.agi completed, returning 0
-- Executing Dial("Local/814@internal-16b5,2", "SIP/000B8211164F|20") in new stack
-- Called 000B8211164F
-- SIP/000B8211164F-09535768 is ringing
-- SIP/000B8211164F-09535768 answered Local/814@internal-16b5,2
-- Executing BackGround("Local/814@internal-16b5,1", "vp_press9") in new stack
-- Playing 'vp_press9' (language 'en')
== Spawn extension (macro-stdexten, s, 3) exited non-zero on 'Local/814@internal-16b5,2' in macro 'stdexten'
== Spawn extension (macro-stdexten, s, 3) exited non-zero on 'Local/814@internal-16b5,2'
== CDR updated on SIP/000B8211164F-09535768
-- Executing SetVar("SIP/000B8211164F-09535768", "PRI=10") in new stack
-- Executing Goto("SIP/000B8211164F-09535768", "s|3") in new stack
-- Goto (record,s,3)
-- Executing Record("SIP/000B8211164F-09535768", "/tmp/1210021342.0:wav") in new stack
-- Playing 'beep' (language 'en')
May 5 17:02:30 WARNING[19930]: file.c:988 ast_writefile: No such format '0:wav'
May 5 17:02:30 WARNING[19930]: app_record.c:277 record_exec: Could not create file /tmp/1210021342
-- Executing BackGround("SIP/000B8211164F-09535768", "/tmp/1210021342.0") in new stack
May 5 17:02:30 WARNING[19930]: file.c:512 ast_openstream_full: File /tmp/1210021342.0 does not exist in any format
May 5 17:02:30 WARNING[19930]: file.c:824 ast_streamfile: Unable to open /tmp/1210021342.0 (format alaw): No such file or directory
May 5 17:02:30 WARNING[19930]: pbx.c:5940 pbx_builtin_background: ast_streamfile failed on SIP/000B8211164F-09535768 for /tmp/1210021342.0
-- Executing SetVar("SIP/000B8211164F-09535768", "PRI=20") in new stack
-- Executing BackGround("SIP/000B8211164F-09535768", "vp_options") in new stack
-- Playing 'vp_options' (language 'en')
Asterisk Event Logger restarted
Asterisk Queue Logger restarted
Asterisk Event Logger restarted
Asterisk Queue Logger restarted
-- Executing WaitExten("SIP/000B8211164F-09535768", "5") in new stack
== CDR updated on SIP/000B8211164F-09535768
-- Executing Playback("SIP/000B8211164F-09535768", "vp_re_record") in new stack
-- Playing 'vp_re_record' (language 'en')
-- Executing Goto("SIP/000B8211164F-09535768", "record|s|3") in new stack
-- Goto (record,s,3)
-- Executing Record("SIP/000B8211164F-09535768", "/tmp/1210021342.0:wav") in new stack
-- Playing 'beep' (language 'en')
May 5 17:02:43 WARNING[19930]: file.c:988 ast_writefile: No such format '0:wav'
May 5 17:02:43 WARNING[19930]: app_record.c:277 record_exec: Could not create file /tmp/1210021342
-- Executing BackGround("SIP/000B8211164F-09535768", "/tmp/1210021342.0") in new stack
May 5 17:02:43 WARNING[19930]: file.c:512 ast_openstream_full: File /tmp/1210021342.0 does not exist in any format
May 5 17:02:43 WARNING[19930]: file.c:824 ast_streamfile: Unable to open /tmp/1210021342.0 (format alaw): No such file or directory
May 5 17:02:43 WARNING[19930]: pbx.c:5940 pbx_builtin_background: ast_streamfile failed on SIP/000B8211164F-09535768 for /tmp/1210021342.0
-- Executing SetVar("SIP/000B8211164F-09535768", "PRI=20") in new stack
-- Executing BackGround("SIP/000B8211164F-09535768", "vp_options") in new stack
-- Playing 'vp_options' (language 'en')
== Spawn extension (record, s, 6) exited non-zero on 'SIP/000B8211164F-09535768'
-- Executing Goto("SIP/000B8211164F-09535768", "20") in new stack
-- Goto (record,h,20)
-- Executing Hangup("SIP/000B8211164F-09535768", "") in new stack
== Spawn extension (record, h, 20) exited non-zero on 'SIP/000B8211164F-09535768'
May 5 17:02:48 NOTICE[19930]: pbx_spool.c:279 attempt_thread: Call completed to Local/814@internal
server: 122340
it seems like
Sun, 05/11/2008 - 11:56pm
server: 122340
it seems like its not only me who have some issues with voice-prompt recording, mine is kinda little weird because on pc1 i can successfully dial out and record a voice-prompt and on pc2 i can dialout but i cant record a voice-prompt it just stops until the welcome note.
could it be a dtmf issue or anything?
Marvin,
I am not really
Mon, 05/12/2008 - 3:47pm
Marvin,
I am not really clear on what your issue is, can you repeat what you are doing and what is happening in a numbered list. For example:
1. Ext 1 dials 0
2. Nothing happens
1. Ext 2 dials 0
2. Everything happens.
This will allow me to help troubleshoot this better.
Thanks,
Mike
Member Since:
2007-05-12