Feature Request: Store more then 50, or auto-delete/rotate old recordings for each agent

Travis,

You do not need to delete recordings in order to add more queue recordings on an extension. Follow the steps below to add more calls without losing your recordings:
1. Click on ACD -> Recordings.
2. Click 'Stop' next to the a user that is low, or out, or recordings.
3. Click on the drop down and locate the user you just selected stop on.
4. Select 50 calls from the calls drop down menu.
5. Click the 'Record' button.

Dominic LoBue
Fonality Support

Travis,

This process cannot be automated. This was done intentionally in order to keep the Administrator of the server aware of the amount of recordings, to prevent the system from running out of disk space.

This is also in place in order to keep the number of recordings down. There is a limitation in Linux where when you have over 1000 files in a single directory, the OS must start going through each file in order to list them. This problem slows the web interface down considerably. It slows down the interface so much that when there are over 2000 recordings in the same directory, the recording page simply times out from trying to list all the recordings.

For the time being there is no other way around having to manually re-add the calls. There are plans to increase the limit from 50 calls, if not in the next version of the web interface than in the version after that.

Dominic LoBue
Fonality Support

Thanks for the heads up.

But, does that still make the agents record once they hit their 50 max?

I was going to bring this thread back to life, and ask that TrixBox remove this limitation, and notify the admin that recordings are over a certain count. Each user on one of my CCE servers does about 75 - 150 calls a day. It is obviously a useless feature if you have to login every 4 hours, and tell it to record another 50 calls. The business is for security, and we have had to implement another half-ass technology just to get it to record all the calls.

I love my trixbox CCE servers, but I dont feel that Fonality really cares about these kinds of requests. They hardcore them selfs into corners sometimes, and users on this forum don't get much attention (even though we are still paying customers).

I would be fine if I could programaticly reset the record count, and then auto delete after x number of days. Does anyone have any idea how I could do that? The above script is nice for auto-removal, but I would love to have a script to auto-reset the record count to put it past 50 recordings per agent.

Does anyone have any idea how we can do that?

I am sorry.. but how does recording lower call quality? If resources were a problem, would you tell people to upgrade their servers? Removing functions to meet the lowest comon denominator isnt really what all of us want. Maybe recording isnt an important function for you, or other customers, but for some businesses, its important. You could have a notice that said "choosing record all may cause problems with your trixbox system" --

Also, maybe a compromise...

Why don't you have a "rotate max" or something, that deletes the oldest item in the queue, and maybe holds 2000 recordings per extensions. You could organize it in the sub folder where all of the recordings are held, and have a max of x (2000 or so), and do it like FIFO --

Anyhow.. if I wanted to mess with a record all function, where would I find this in the config? Maybe I could write my own bash script that emulated a FIFO script, for all recordings, and kept the recordings always running.

Thanks.