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How does Find Me work?

wrc1045
Posts: 82
 Member Since:
2008-04-20
Submitted by wrc1045 on Sun, 05/11/2008 - 8:41pm.

Server ID 120078

How does Find Me or Transfer to cell phone work? I have searched the forum, google and several tech documents concerning this and see no real explaination. I am trying to use a virtual extension. I want to use this as a means of the onsite users to contact me directly using the hud. I want them to click to connect to me (ext 899) when they need technical support. I tried several routes using forward all and find me to no avail. using 9 as part of the dialing plan and without.

It does seem to answer the incoming call. enter 899 for the ext and it just hangs up. How can I get this to work? Thanks for your help.

‹ Call Center Edition – my report 1/23/08 - issues inside to be addressed. I want a busy tone ›


ddavidson
Posts: 66
 Member Since:
2007-12-17
Here is a link to a tutorial
Mon, 05/12/2008 - 8:07am

Here is a link to a tutorial that Kerry made for find-me.

http://trixbox.org/wiki/tbp-user-portal

--

Derek

FtOCC Tech Certified
Thomas Technologies, Ltd.
Can Help with Support in the Dallas/Ft. Worth area.
800-842-8493
ddavidson@thomastech.com



wrc1045
Posts: 82
 Member Since:
2008-04-20
Derek
Mon, 05/12/2008 - 8:43am

Is there something I am doing wrong. I went ot your link and nothing. I just get a page that says the following

tbp-user-portal
View Revisions
Posted April 3rd, 2008 by kerrygIn this tutorial, Kerry shows you the user portal for trixbox Pro 2.0 featuring the new FindMe functions.



ddavidson
Posts: 66
 Member Since:
2007-12-17
Do you have a media player
Mon, 05/12/2008 - 8:47am

Do you have a media player installed? Do you have a slow internet connection? You may need to leave it on that page for a minute or 2 for it to show up properly. I just went to the link and the video showed up after about 5 to 10 seconds on my pc.

--

Derek

FtOCC Tech Certified
Thomas Technologies, Ltd.
Can Help with Support in the Dallas/Ft. Worth area.
800-842-8493
ddavidson@thomastech.com



wrc1045
Posts: 82
 Member Since:
2008-04-20
We have several T1s and I have media and real player installed
Mon, 05/12/2008 - 8:52am

I did not know know that it takes a bit to load. It should say something there. What is the file in?



wrc1045
Posts: 82
 Member Since:
2008-04-20
No luck
Mon, 05/12/2008 - 8:52am

It just sites there and says done. Let me try firefox



ddavidson
Posts: 66
 Member Since:
2007-12-17
Looks like he puts them
Mon, 05/12/2008 - 8:53am

Looks like he puts them together in FLASH

--

Derek

FtOCC Tech Certified
Thomas Technologies, Ltd.
Can Help with Support in the Dallas/Ft. Worth area.
800-842-8493
ddavidson@thomastech.com



kerryg
Posts: 6030
 Member Since:
2006-05-31
Its done in Flash.
Mon, 05/12/2008 - 8:54am

Its done in Flash.

--

Kerry Garrison
trixbox Community Director
trixbox Pro Standard Edition - It's Free too!
VOIPSpeak.net



wrc1045
Posts: 82
 Member Since:
2008-04-20
Does not work with Firefox either
Mon, 05/12/2008 - 8:55am

Could it be a firewall or security setting. I do not see anything in our logs?



ddavidson
Posts: 66
 Member Since:
2007-12-17
Do you have a flash player
Mon, 05/12/2008 - 10:17am

Do you have a flash player installed?

--

Derek

FtOCC Tech Certified
Thomas Technologies, Ltd.
Can Help with Support in the Dallas/Ft. Worth area.
800-842-8493
ddavidson@thomastech.com



telecomchina
Posts: 23
 Member Since:
2008-03-07
We have used follow me or
Wed, 05/14/2008 - 5:57am

We have used follow me or transfer to PSTN. it from pstn to pstn or extension to pstn. but your problem is for hub.



wrc1045
Posts: 82
 Member Since:
2008-04-20
So do I have a problem with the follow me?
Wed, 05/14/2008 - 6:08am

How can I keep the HUB logged in permanently? Is that what we should do. it doens't seem like one has to do that?



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