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New install - Can't log in to cp.trixbox.com

MtnHermit
Posts: 10
 Member Since:
2007-11-19
Submitted by MtnHermit on Tue, 11/20/2007 - 3:53pm.

I have not been able to connect the cp.trixbox.com website and the issue appears to be vtun related. I have no problem resolving, pinging of tracing vpn1 and vpn2.trixbox.com. The vtund process is not running. I have a statically assigned private IP and the firewall is allowing all outbound traffic.

I gather from previous post that vtund should be up and running. What are the reasons that vtund would not start?

‹ possibility of howler tone recognition problem with the network card for four ports ›


kerryg
Posts: 6416
 Member Since:
2006-05-31
Usually a bad install of
Tue, 11/20/2007 - 4:05pm

Usually a bad install of some kind that didn't load up the scripts properly.

--

Kerry Garrison
trixbox Community Director
VoipSpeak.net - Asterisk Tutorials



dkullmann
Posts: 68
 Member Since:
2007-01-02
VTUND Didn't Start
Tue, 11/20/2007 - 4:41pm

Mountain Hermit:

If you want to send me a PM with login credentials for your server I can check this for you.

Also:

1. Check for the executable astwatch.pl

ps aux | grep astwatch
root 9595 0.1 0.3 10608 3612 ? SN Oct14 75:34 /var/adm/bin/astwatch.pl

This process will automatically try to restart the tunnels.

2. Check what errors you are getting in /var/log/messages, look for vtund messages.

3. Check to make sure GW1 and GW2 are set to vpn1 and vpn1 in /etc/sysconfig/vpn

[root@trixbox31337 ~]# cat /etc/sysconfig/vpn
PROFILE1=trixbox107878
GW1=vpn1.trixbox.com
PROFILE2=trixbox107878-2
GW2=vpn2.trixbox.com

4. Make sure you can make outbound TCP connection on port 8000:

[root@trixbox31337 ~]# telnet vpn1.trixbox.com 8000
Trying 72.37.252.168...
Connected to vpn1.trixbox.com (72.37.252.168).
Escape character is '^]'.
VTUN server ver 3.X 07/03/2007

I could probably help you a lot faster if I could login to the server. Let me know if you want to give me credentials via private message.

Thanks,
David J Kullmann
tb Pro Support

--

http://help.trixbox.com



dkullmann
Posts: 68
 Member Since:
2007-01-02
/etc/vtund.conf
Tue, 11/27/2007 - 5:52pm

This user was missing information in /etc/vtund.conf, entering the proper information resolved the issue.

If anyone else has experienced this issue please send me a PM so I can track this. If send me a PM please include any information about your install / activation process you think may be relevant.

Thanks,
David J Kullmann

--

http://help.trixbox.com



wberger
Posts: 8
 Member Since:
2007-12-24
/etc/vtund.conf
Tue, 06/10/2008 - 2:44pm

Fyi...we recently purchased and received a trixbox appliance with trixbox pre-installed. Experienced the same issue.

Will Berger
Vodaplex, Inc.
http://www.vodaplex.com



Mike Joyce
Posts: 424
 Member Since:
2007-03-07
Will, When you activate a
Thu, 06/12/2008 - 9:05am

Will,

When you activate a system, if there is a problem it will notify you saying that there was a problem in the activation process and that a reinstall is required.

Thanks,
Mike



wberger
Posts: 8
 Member Since:
2007-12-24
more data points
Sun, 06/22/2008 - 6:15pm

Fyi...after looking at the technicians notes. It looks like the appliance had 1.1.3 installed on it. We purchased the appliances around the time that 2.0 was coming out. Wonder if that played a role in the issue.

Will



wberger
Posts: 8
 Member Since:
2007-12-24
Mike, We did do a reinstall
Sun, 06/22/2008 - 6:17pm

Mike,

We did do a reinstall and it did fix the problem. I will ask the technician if he got any kind of notice from the system. He did not mention it.

Will



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