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Phone locking up.. then restarting

jeffworden
Posts: 61
 Member Since:
2008-03-11
Submitted by jeffworden on Tue, 05/06/2008 - 1:18pm.

This may be an easy fix...

On all of my phones (12 IP 501's & 2 IP 550's), if i accidentally dial an incorrect number outside of the dial plan, the phone locks up and has to be restarted by unplugging the power, or by giving it enough time to realize it's locked up and it eventually restarts itself..

Is there a way to fix this?

‹ Cisco 7940/7960 Losing Hope/Confidence ›


samy
Posts: 149
 Member Since:
2006-10-21
Jeff, This is strange,
Tue, 05/06/2008 - 1:35pm

Jeff,

This is strange, sounds like the dial plan is acting strange. What server ID are you? We can take a look and see if there's anything wrong with the Polycom dial plan in the phones.

Thanks,
Samy

--

Samy Kamkar
Fonality Director of Engineering



jeffworden
Posts: 61
 Member Since:
2008-03-11
117135
Tue, 05/06/2008 - 1:36pm

117135



samy
Posts: 149
 Member Since:
2006-10-21
Thanks Jeff, We'll check
Tue, 05/06/2008 - 1:36pm

Thanks Jeff,

We'll check this out and let you know what we find.

--

Samy Kamkar
Fonality Director of Engineering



jeffworden
Posts: 61
 Member Since:
2008-03-11
It happens a lot... If i
Tue, 05/06/2008 - 1:37pm

It happens a lot... If i were to accidentally press 5... it locks... if press anything other than 9 (dial out) or 1(interal extension), the phone locks



jeffworden
Posts: 61
 Member Since:
2008-03-11
It would be nice if someone
Wed, 05/07/2008 - 11:14am

It would be nice if someone followed through with their commitment. The problem is still happening and someone said yesterday they would take a look at it.

Server ID: 117135



chadwick
Posts: 45
 Member Since:
2006-11-24
What version of Polycom software
Thu, 05/08/2008 - 7:48am

What version of Polycom software are you using? I have seen this happen when you have incomplete .cfg files or the .cfg files that don't match the sip.ld version.



mjoyce
Posts: 211
 Member Since:
2007-03-07
Jeff, I just checked the
Thu, 05/08/2008 - 8:27am

Jeff,

I just checked the dialplans on your phones and everything looks fine. What version of firmware are your phones running?

Thanks,
Mike



jeffworden
Posts: 61
 Member Since:
2008-03-11
Where do I find the
Thu, 05/08/2008 - 9:12am

Where do I find the firmware?

Maybe:

Label:SIP
Version: 2.1.0.2708
P/N: 3150-11530-210
File: sip.ld



mjoyce
Posts: 211
 Member Since:
2007-03-07
Jeff, You can get the
Thu, 05/08/2008 - 10:56am

Jeff,

You can get the firmware version through complicated steps in the phone's interface. You can also get it from the asterisk console by typing the command:

'sip show peer [MAC]'

You will see a line like this:
> Useragent : PolycomSoundPointIP-SPIP_501-UA/1.6.6.0079

This shows that the 501 on your system is running 1.6.6

The newer versions of firmware for trixbox Pro is 2.2. I would be happy to push this down to your trixbox Pro with your permission.

Thanks!
Mike



jeffworden
Posts: 61
 Member Since:
2008-03-11
I would love for that to
Thu, 05/08/2008 - 12:27pm

I would love for that to happen I just need confirmation that updating the firmware will not mess up any of my 501's or my 550's. I asked Lewis for that yesterday and got no response. I trust you guys, just need to make sure because I would have some very angry people in my office if this were to bring down my system...



jeffworden
Posts: 61
 Member Since:
2008-03-11
It seems as if my 501's are
Thu, 05/08/2008 - 2:55pm

It seems as if my 501's are 1.6.6 and my 550's are 2.1.0



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