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Problem updating configuration

alexjfisher
Posts: 5
 Member Since:
2008-01-29
Submitted by alexjfisher on Wed, 01/30/2008 - 4:43am.

Hi

I've just installed a fresh copy of Trixbox Pro SE. Unfortunately, configuration changes I make on the web interface aren't being uploaded to my server.

"Configuration failure: We have tried to transfer the recent configuration changes you have made in this software down to your premise trixbox Pro server. Normally, this occurs instantly, but for an unknown network reason, the changes have not yet reached your server. We will automatically try to transmit them again in 15 minutes. When we succeed, this message will disappear. However, you may continue to safely make changes while you see this message!"

Is this a common problem/error? Is it likely to get better by itself?

Many thanks,
Alex

‹ Webmin on Pro Your trixbox Pro system does not have a "Support Subscription". ›


blovett
Posts: 208
 Member Since:
2007-04-26
Alex, These messages can
Wed, 01/30/2008 - 10:37pm

Alex,

These messages can occur from time to time, depending on how long it takes for the updated files to be uploaded to your server. It could be due network connectivity issues, latency, or any number of networking glitches. As the message states, it should clear itself up in approximately 15 minutes. What it does mean, however, is that any changes you have made will not take effect until the updates are copied up.

If you would like us to take a look at your system, please let us know your server id so we may connect.

Thanks,

Ben



njgate08
Posts: 1
 Member Since:
2008-03-11
Configuration Failure
Tue, 03/11/2008 - 2:52pm

Hello,

I recently deployed Trixbox Pro and notice the "Configuration failure" message after nearly every change. The server is on a dedicated IP with all ports open. I checked the connection between our server and your endpoint and don't see any packet loss. It seems that sometimes waiting 15 minutes doesn't do the trick, and changes aren't propagated for up to an hour. Is there any information I can provide about our account or server that would help you diagnose connectivity issues?

Thanks



M2Mcom
Posts: 78
 Member Since:
2007-08-18
Same Failure Here
Mon, 03/24/2008 - 4:27pm

Hay all...

After 15 minutes the message did not go away. I am still waiting for it to sync. It's been over an hour and I am still waiting.

I bought the Linksys BEFSR81 that the site suggested. I also hung the pro box on the DMZ so I should have no problems with ports.

Any help would be awesome.

My username is tbadmin118178 if that helps. I think it's my customer number also not sure though.

Thanks

Michael

--

Michael D Mosier

FtOCC Tech Certified
M2M Communications (a TSG company)
We would love to help you with your trixbox needs in Houston and Surrounding areas.
michael@m2mcom.net
832-715-6981



mjoyce
Posts: 211
 Member Since:
2007-03-07
Michael, In looking at your
Wed, 03/26/2008 - 3:00pm

Michael,

In looking at your system I found the following:

1. Your system's crontab was empty, this has crucial processes for syncing.
2. Apache, and XPL's required for syncing were not installed properly on your system.

I suspect there are other area's where the installation failed. To remedy this situation I recommend the following:

1. Run a Mediacheck on the CD that you used to install the system
2. Re-install the system using known-clean media. Be sure that your internet connection is not interrupted during the activation process.

Thanks!
Mike



M2Mcom
Posts: 78
 Member Since:
2007-08-18
Thank you.
Wed, 03/26/2008 - 6:38pm

I have downloaded Pro on 3 different computers and burned it 15 to 20 times on 24X down to 4x and I can not get a CD that does not fail. Is it possible to get a CD from Fonality? I have had this error when doing the Media Check for about 2 months and can not get a good copy from either home or at my office.

I thought that that might be the problem Thank you so much for checking my server. You ROCK in my book.

Any chance I can buy a CD? or maybe someone would mail me one and I will pay them.

michael@tservgroup.com

edit: After thinking about my answer i decided to load a different CD burning software on my home computer. I use the same on all my computers both at home and work. So after loading a new CD burner software. I finally got a clean CD. Thank you Mjoice. I feel like a dolt for spending 2 months using bad software.

Michael

Michael mosier
Houston

--

Michael D Mosier

FtOCC Tech Certified
M2M Communications (a TSG company)
We would love to help you with your trixbox needs in Houston and Surrounding areas.
michael@m2mcom.net
832-715-6981



ksimmers
Posts: 2
 Member Since:
2008-03-09
I have the same problem...
Thu, 03/27/2008 - 12:24pm

To: Tech Support...

I have exactly the same problem...

=============
I've just installed a fresh copy of Trixbox Pro SE. Unfortunately, configuration changes I make on the web interface aren't being uploaded to my server.

"Configuration failure: We have tried to transfer the recent configuration changes you have made in this software down to your premise trixbox Pro server. Normally, this occurs instantly, but for an unknown network reason, the changes have not yet reached your server. We will automatically try to transmit them again in 15 minutes. When we succeed, this message will disappear. However, you may continue to safely make changes while you see this message!"

==============

I have TrixBox Pro SE. Just set it up a couple of days ago but cannot get configuration to work.

My server id is: 118210

Please help/advise...

Thanks,

-Kevin-



ksimmers
Posts: 2
 Member Since:
2008-03-09
I have the same problem...
Thu, 03/27/2008 - 2:27pm

Hi...

Just an update...

If I have changed my Root password or any other security, will this keep you (support) from logging into my machine to check on things?

Thanks...

-Kevin-



M2Mcom
Posts: 78
 Member Since:
2007-08-18
Root Password
Fri, 03/28/2008 - 10:08pm

No it should not. They will be checking the settings on their server not yours.

--

Michael D Mosier

FtOCC Tech Certified
M2M Communications (a TSG company)
We would love to help you with your trixbox needs in Houston and Surrounding areas.
michael@m2mcom.net
832-715-6981



samy
Posts: 149
 Member Since:
2006-10-21
ksimmers, Looking at your
Mon, 03/31/2008 - 4:17pm

ksimmers,

Looking at your system, it looks like this has been resolved.

However, for all users, we will be adding post-activation testing+auto-resolution of any critical, missing files that would cause issues like this. This new healing software will be released this week!

Thanks,
Samy

--

Samy Kamkar
Fonality Director of Engineering



patbaker82
Posts: 53
 Member Since:
2008-03-05
Samy, My server has said the
Wed, 04/02/2008 - 8:09am

Samy,

My server has said the same thing since last night! 118282

Configuration failure: We have tried to transfer the recent configuration changes you have made in this software down to your premise trixbox Pro server. Normally, this occurs instantly, but for an unknown network reason, the changes have not yet reached your server. We will automatically try to transmit them again in 15 minutes. When we succeed, this message will disappear. However, you may continue to safely make changes while you see this message!

The weird part is, that any updates that I make are sync'd down! So I'm unsure as to what the issue is.



patbaker82
Posts: 53
 Member Since:
2008-03-05
This is still
Wed, 04/02/2008 - 6:55pm

This is still occurring.

Regards,

Patrick



patbaker82
Posts: 53
 Member Since:
2008-03-05
Could you explain the
Fri, 04/04/2008 - 2:38pm

Could you explain the recommended remediation for this scenario? This issue is still occurring for myself and other users.

serverID:118282



DennettFarm
Posts: 1
 Member Since:
2008-04-18
trixbox Configuration failure
Fri, 04/18/2008 - 6:17pm

Well, I have the same problme.

serverID: 120182

ahm

--

ahm



mjoyce
Posts: 211
 Member Since:
2007-03-07
ahm, Your system is not
Mon, 04/21/2008 - 10:41am

ahm,

Your system is not online for me to check, did you check the sticky in this forum for Syncing FAQ?

Thanks,
Mike



Kyle Brocious
Posts: 5
 Member Since:
2007-10-11
Mine is doing the same thing
Mon, 04/21/2008 - 11:02am

My System is giving me the same error.

"Configuration failure: We have tried to transfer the recent configuration changes you have made in this software down to your premise trixbox Pro server. Normally, this occurs instantly, but for an unknown network reason, the changes have not yet reached your server. We will automatically try to transmit them again in 15 minutes. When we succeed, this message will disappear. However, you may continue to safely make changes while you see this message!"

I have had someone with Fonality already reproduce the issue last week, but they are not of the technical nature. However, if someone could take a look and see why mine is giving the same error i would appreciate it.

Server ID: 105711

Thank you.

--

Kyle Brocious



mjoyce
Posts: 211
 Member Since:
2007-03-07
Hey Kyle, I have gone ahead
Mon, 04/21/2008 - 11:09am

Hey Kyle,

I have gone ahead and synced your server.

Thanks,
Mike



Kyle Brocious
Posts: 5
 Member Since:
2007-10-11
Thank you
Mon, 04/21/2008 - 11:21am

Thank you Mike.

Kyle Brocious

--

Kyle Brocious



cooltops
Posts: 12
 Member Since:
2007-08-31
Same Here
Mon, 04/21/2008 - 7:04pm

I'm also getting the configuration failure. Server 103738



mjoyce
Posts: 211
 Member Since:
2007-03-07
Hey cooltips - your system
Tue, 04/22/2008 - 9:45am

Hey cooltips - your system is now in sync.



patbaker82
Posts: 53
 Member Since:
2008-03-05
Wasn't this issue supposed
Tue, 04/22/2008 - 11:04am

Wasn't this issue supposed to be resolved in 2.0?



wrc1045
Posts: 57
 Member Since:
2008-04-20
We can not update config on our new box?
Tue, 04/22/2008 - 12:39pm

ID: 120078

trixbox Pro _ Call Center ® Call Center Edition v2.0

any ideas anyone? Thanks for your time.



mjoyce
Posts: 211
 Member Since:
2007-03-07
wrc, Your system is now
Tue, 04/22/2008 - 1:22pm

wrc,

Your system is now synced properly.

Thanks,
Mike



patbaker82
Posts: 53
 Member Since:
2008-03-05
I think I should have been
Tue, 04/22/2008 - 2:13pm

I think I should have been more direct with my statement. Why wasn't this fixed in 2.0?

As eloquently put in this forum:
http://www.trixbox.org/forums/trixbox-pro/trixbox-pro-help/config...

It would appear that most of the these configurations failures are due to the server ssh key changing ( known hosts ), since you guys do a SCP to push files down the pipe.

This is easily resolved by using the SSH option StrictHostKeyChecking=no



patbaker82
Posts: 53
 Member Since:
2008-03-05
I should probably rescind
Tue, 04/22/2008 - 2:17pm

I should probably rescind part of what I said. Looks like the 2.0 fix was directly related to a race condition with submenus. Even so, when calling support, all of my problems, sync related, have been related to trixbox storing my ssh key in known hosts.



joethegeek
Posts: 4
 Member Since:
2008-04-22
same problem
Tue, 04/22/2008 - 3:58pm

Pro: 121164

Configuration failure: We have tried to transfer the recent configuration changes you have made in this software down to your premise trixbox Pro server. Normally, this occurs instantly, but for an unknown network reason, the changes have not yet reached your server. We will automatically try to transmit them again in 15 minutes. When we succeed, this message will disappear. However, you may continue to safely make changes while you see this message!



nzkef
Posts: 7
 Member Since:
2007-12-11
Server 121049 Having the
Mon, 04/28/2008 - 7:56pm

Server 121049

Having the same configuration problem. Can one of the Fonality techs re-sync this server please. Some changes I made 4 days ago, still haven't taken effect.

Thanks,

Kevin.
Hitech Solutions Ltd, NZ



mjoyce
Posts: 211
 Member Since:
2007-03-07
Hi Kevin, I have gone ahead
Tue, 04/29/2008 - 3:23pm

Hi Kevin,

I have gone ahead and synced your system.

Thanks,
Mike



jeremyphillips
Posts: 4
 Member Since:
2008-04-26
Server 120741 - same thing.
Tue, 04/29/2008 - 4:01pm

Server 120741 - same thing. "We have tried to transfer the recent configuration changes you have made in this software down to your premise trixbox Pro server." Strangely enough the changes get synced but the banner never goes away.



mjoyce
Posts: 211
 Member Since:
2007-03-07
Jeremy, Did you take a look
Tue, 04/29/2008 - 4:04pm

Jeremy,

Did you take a look at the Syncing FAQ? I just double checked your system and everything was up to date.

Thanks,
Mike



jeremyphillips
Posts: 4
 Member Since:
2008-04-26
Yes, I did. Regardless, the
Tue, 04/29/2008 - 4:22pm

Yes, I did. Regardless, the banner is no longer present.

Thanks,

Jeremy



nzkef
Posts: 7
 Member Since:
2007-12-11
Thanks Mike
Tue, 04/29/2008 - 4:44pm

Thanks for that Mike, everything's working nicely now.

Kevin.



nzkef
Posts: 7
 Member Since:
2007-12-11
Server now un-synched
Thu, 05/01/2008 - 6:32pm

Hmmmm. Not sure whats happened, but I went to make a change to the same server (121049) and its now having configuration failure errors again. I have a support ticket open for this issue: (#1021888). Hope you can get onto this relatively quick as this is our Demo server we show our customers.

Thanks in advance.

Kevin.
Hitech Solutions Ltd,
New Zealand



mjoyce
Posts: 211
 Member Since:
2007-03-07
Hey Kevin, We are unable to
Fri, 05/02/2008 - 5:33pm

Hey Kevin,

We are unable to sync sip.conf to your system because it is marked as immutable on your file system. This means it cannot be modified, even by the root user:

> [root@trixbox121049 asterisk]# lsattr sip.conf
> ----i-------- sip.conf

You can turn this off by running the following command:
> chattr -i sip.conf

Then we will be able to sync sip.conf properly down to your system.

Thanks,
Mike



ic_support
Posts: 1
 Member Since:
2008-05-06
Same issue - new installation
Tue, 05/06/2008 - 1:48am

Hi there,

We have just installed the latest Trixbox on an HP dx2300 (certified) and are receiving the same error, namely:

"Configuration failure: We have tried to transfer the recent configuration changes you have made in this software down to your premise trixbox Pro server. Normally, this occurs instantly, but for an unknown network reason, the changes have not yet reached your server. We will automatically try to transmit them again in 15 minutes. When we succeed, this message will disappear. However, you may continue to safely make changes while you see this message!"

I made the "StrictHostKeyChecking no" change to the ssh config suggested above and restarted sshd, but this does not seem to have resolved the issue.

From the posts above, it would seem someone needs to resync our sever - our server ID is 122293, Trixbox Pro SE.

Also, should I remove the change made to SSH?

Cheers,

Jake



mjoyce
Posts: 211
 Member Since:
2007-03-07
Hey Jake, I just confirmed
Tue, 05/06/2008 - 10:46am

Hey Jake,

I just confirmed that your server is now in sync.

Thanks,
Mike



zwizard
Posts: 3
 Member Since:
2008-05-07
Same problem - new installation
Wed, 05/07/2008 - 9:18am

I just did a brand new install. I keep getting this same error message. I've re-downloaded the iso and verified it was good. Just did a reinstall of the whole system and I'm still getting this error. Please advise. Server 122148.



79tank
Posts: 9
 Member Since:
2008-04-11
Fresh install of CCE with verfied ISO
Wed, 05/07/2008 - 1:47pm

I installed this yesterday, and the configuration failure alert has yet to go away. Is there a way we can remedy this situation ourself? Instead of opening a support case or coming onto the forum for help? The server id 118308.

Thank you in advance for any help



nzkef
Posts: 7
 Member Since:
2007-12-11
Sorry... once again
Wed, 05/07/2008 - 2:32pm

Thanks for your help with the above servers Mike. But I have another server thats not synching. Server 104022 which is our main server. If this could get synched that would be great.

Thanks in advance.

Kevin.



nzkef
Posts: 7
 Member Since:
2007-12-11
scratch that.
Wed, 05/07/2008 - 2:47pm

Ignore my post above Mike. We just called up fonality support and got this server sorted.



jdwan
Posts: 1
 Member Since:
2008-05-07
Fresh install of Trixbox Pro with verfied ISO
Wed, 05/07/2008 - 4:16pm

I am having the same problem 79tank is experiencing I to installed trixbox yesterday, and the configuration failure alert has yet to go away. The server id 122375.

Thanks



zwizard
Posts: 3
 Member Since:
2008-05-07
will this be an ongoing problem?
Thu, 05/08/2008 - 7:02am

I agree with 79tank..."Is there a way we can remedy this situation ourself?"
We're thinking about selling these systems to our customers. Will this occur on every new installation??



mjoyce
Posts: 211
 Member Since:
2007-03-07
79tank & zwizard &
Thu, 05/08/2008 - 8:37am

79tank & zwizard & jdwan,

Your systems were up to date, there were no files out of sync on your systems. There is currently a race condition that adds items to the syncing queue that don't actually need to be there, and since they are already in sync - there is no attempt for them to be synced. This will be fixed in an automated way soon, but I resolved this for you right now.

Thanks
Mike



zwizard
Posts: 3
 Member Since:
2008-05-07
Thanks
Thu, 05/08/2008 - 8:47am

Thank you.



victorgon
Posts: 2
 Member Since:
2008-05-09
Update Problem, configuration failure
Fri, 05/09/2008 - 10:50am

Hi Mike, i have the same problem:
Configuration failure: We have tried to transfer the recent configuration changes you have made in this software down to your premise trixbox Pro server. Normally, this occurs instantly, but for an unknown network reason, the changes have not yet reached your server. We will automatically try to transmit them again in 15 minutes. When we succeed, this message will disappear. However, you may continue to safely make changes while you see this message!

Ths status not change.....

But I CAN change the ip addr from the cp.tribox.com-->options-->Network

also i chabge the SSH option StrictHostKeyChecking=no and reboot the server

Ths status not change.....

Server :122516

Victor



mjoyce
Posts: 211
 Member Since:
2007-03-07
Victor, Your issue was the
Sun, 05/11/2008 - 10:55am

Victor,

Your issue was the same as the guys above, there were no files out of sync on your system. I have removed the banner for you.

Thanks,
Mike



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