Syncing FAQ and Discussion
Submitted by mjoyce on Fri, 04/04/2008 - 6:37pm.
This posting will serve as general discussion and FAQ for issues related to syncing. How do you know you have a syncing issue, well here is a list of common syncing symptoms:
1. Banner at the top of the page that indicates you have a syncing problem (and does not go away).
2. Error during the activation process that indicates that you have a syncing problem.
3. Changes to the CP don't seem to have an effect on your system.
It should be noted that the banner at the top of the control panel is NORMAL - If it persists for more than 20 minutes, then something may be awry. Feel free to post here to have us take a look at it.
If you post here, please be sure to include the following information to help us track this as best as possible:
1. Your Server ID
2. A very clear description of your Symptom. IE: "When I make changes to the control panel I receive the banner - and it will not go away - even after HOURS!"
Here are some common reasons that syncing fails:
1. Temporary network conditions that cause us unable to connect to your system
2. Failure in DNS, many types of files that sync require working DNS
3. Outbound Web Proxies between your trixbox Pro and the Internet
Cheers!
Mike
Configuration Error !!!Desperate!!!
Sun, 04/06/2008 - 11:10am
Hello Mike. I am posting here at your request. I hope I have not over posted. Here is the info you request:
1. Server ID: 116705
2. When I update the CP config I get the banner: Configuration failure: We have tried to transfer the recent configuration changes you have made in this software down to your premise trixbox Pro server. Normally, this occurs instantly, but for an unknown network reason, the changes have not yet reached your server. We will automatically try to transmit them again in 15 minutes. When we succeed, this message will disappear. However, you may continue to safely make changes while you see this message!
3. I have had this banner message for 2.5 days now.
I have ALL ports open, both inbound and outbound to the TB server. I have tested DNS connectivity bt pinging various sites by name and have been successfull.
TIA Larry
Hello Larry,
I am unable to
Sun, 04/06/2008 - 11:41am
Hello Larry,
I am unable to reproduce this problem on your system. I see no banner and I can sync files to your trixbox Pro normally. It should be noted, temporary network conditions can cause syncing problems and it is NORMAL to get the banner - but it should go away in around 15 minutes.
Are you experiencing any negative symptoms?
Thanks,
Mike
Are you looking at server ID 116705?
Sun, 04/06/2008 - 12:28pm
Can't Record Voice Prompts
Wed, 04/16/2008 - 12:14pm
Hello there. Server Id: 119852
I'm not able to record voice prompts after reinstalling the ISO - it said (on the command line) that the config did not sync correctly.
Any help would be appreciated.
Also, I don't see the new features in Pro 2.0 on my server? Should they be there yet?
Thanks.
- Aaron
Can't Record Voice Prompts (Take 2)
Thu, 04/17/2008 - 5:30am
Hi Aaron,
I have gone ahead
Thu, 04/17/2008 - 10:11am
Syncing Issue
Fri, 04/18/2008 - 7:26am
Hello,
My system seems to be functioning perfectly but for some reason that message is appearing on the top of my screen
Configuration failure: We have tried to transfer the recent configuration changes you have made in this software down to your premise trixbox Pro server. Normally, this occurs instantly, but for an unknown network reason, the changes have not yet reached your server. We will automatically try to transmit them again in 15 minutes. When we succeed, this message will disappear. However, you may continue to safely make changes while you see this message!
Server ID : 120642
Thanks so much
Hello
I reinstall my
Fri, 04/18/2008 - 12:01pm
Hello
I reinstall my TrixboxPro server and i have the following problem: after activation, my box estblish vpn connections with your servers, but at the " Confirming configuration syncronized" i get the following error:
The configuration syncronization process has failed. Please check if the internet connection is working. The activation will continue but you wiil need to contact Support and request to sync your configuration
I tried to activate the server, without and with a firewall ( ports openTCP/80, TCP/443
TCP/8000
TCP/9000
UDP/53 )
I reinstall my server, because yesterday i bought a license for link server
Server ID: 101390
Can you check my acoount, please?
sync problem
Fri, 04/18/2008 - 12:01pm
Hello
I reinstall my TrixboxPro server and i have the following problem: after activation, my box estblish vpn connections with your servers, but at the " Confirming configuration syncronized" i get the following error:
The configuration syncronization process has failed. Please check if the internet connection is working. The activation will continue but you wiil need to contact Support and request to sync your configuration
I tried to activate the server, without and with a firewall ( ports openTCP/80, TCP/443
TCP/8000
TCP/9000
UDP/53 )
I reinstall my server, because yesterday i bought a license for link server
Server ID: 101390
Can you check my acoount, please?
Re: problem persists
Mon, 04/21/2008 - 5:25am
Hello everybody. We have looked throughout the entire forum and we cannot find any resolution to this issue.
We have reinstalled several times, removed the web proxy settings and checked the DNS. As the installation completes, the server starts the synchronization process but ends up with FAILED.
We use a Sangoma A200 board with 8 ports. Initially there were only 4 but subsequently we added an extension board with 4 more. I read on another post that there might be a problem if some of the lines are not active (which is our case with the last 4) but reinstalling the system without the extension board yields the same error.
We can login through the web interface, but when we go in the extensions page all the phones appear with status N/A and in the cards page there is the "famous" banner.
Here are some errors we have found in the logs:
Apr 21 04:19:11 ERROR[9732] chan_zap.c: Unable to open channel 1: No such file or directory
here = 0, tmp->channel = 1, channel = 1
Mon Apr 21 04:30:01 2008
Bad exit status from `/usr/sbin/asterisk -r -x 'show channels'`: 256
Can someone please help. Our server id is 101390. We have also bought the Linked Server Software for this id as we want to create another server for a branch office (the id is 120432). Right now we are recreating all the extensions from 101390 to 120432 in order for us to restore interoffice communication.
Thank you very much for your help in advance.
Best regards,
~mircea
Mircea,
Thanks for the post.
Mon, 04/21/2008 - 9:20am
Mircea,
Thanks for the post. This failure message is fatal and must require a successfully installation in order to continue. The message indicates that we could not sync down the software required to 'complete' the installation. Please attempt to re-activate these systems to see that resolves this problem.
Thanks,
Mike
Can't Access Web Server
Mon, 04/21/2008 - 7:55pm
Hi,
I first set up my box at a location (lets call it A), it loaded onto the machine fine. I then had a log onto the web interface and had no problems ... I had a small play around and then left location A.
I took the box back to my house (location H). Assuming I could hopefully just plug and play again. However this did not happen and I got the error message "Your server cannot be reached over the internet right now. We tried for 15 seconds to connect, but there was no answer. Please try again later. ". I got this for a few hours. Then I tried re-installing the program on the machine while at location H. Still same error message 'Your server cannot be reached over the internet right now. We tried for 15 seconds to connect, but there was no answer. Please try again later.".
I then got a new user ID and tried a complete reinstall and WHAMO ... same problem "Your server cannot be reached over the internet right now. We tried for 15 seconds to connect, but there was no answer. Please try again later.".
Since then I have set up a VoIP Account with a provider, got a static IP address at location H. However can still not log on and get "Your server cannot be reached over the internet right now. We tried for 15 seconds to connect, but there was no answer. Please try again later.".
My first user ID was: 119625
The one trying to use now: 120888
I would be keen for them both to work as I will be eventually (when I get this all understood) wanting to set up another box at a another location (K).
Any help sorting out would be appreciated.
ARGH!!!!!!!!!!!!!
Tue, 04/22/2008 - 8:42am
Having a "Configuration Failure:....." message keeping me from doing anything on the server such as add extensions, change voip settings, etc. All I did was unhooked the server and moved it to a different room...I've confirmed that everything is working as it should network-wise.
Please help!!! I REALLY want to upgrade to EE, but not sure if it's a good idea with all these configuration issues I've been having!!
- Aaron
Server ID: 119852
Brenton,
The issue that you
Tue, 04/22/2008 - 9:54am
Brenton,
The issue that you are seeing is not related to syncing but most likely your network connection. In order for the CP to connect to your server a VPN connection must be established. The connection is initiated outbound from your system. It is likely that you are either blocking or filtering some sort of outbound traffic, or your network connection setup on the PBX is preventing it from connecting to our systems. Were you able to complete the activation process without any errors?
Aaron,
I went ahead and synced your system for you.
Thanks! Watch this space
Tue, 04/22/2008 - 12:49pm
Thanks for getting back to me. I don't recall having any problems ... however that is not to say I did not as I am quite new to this.
I have decided that the current box I am using is not going to be suitable, so I am picking up two more this week. I will then install on them, load the existing user names etc ... and see how I go.
Should I be posting somewhere else as it is not a syncing related issue?
Thanks AGAIN!
syncing issue? banner is displayed
Tue, 04/22/2008 - 3:56pm
Server: 120078
it does seem to work ok, but we have the banner displayed just like everyone above. we have a trixbox with call center installed by voipsupply. took the box to several locations (office and client site with same banner displayed) dmz the box and port forward the correct ports. the banner is annoying but if it works I guess it is ok. any ideas? thanks for checking and helping out.
I do have the same error message!
Sat, 05/03/2008 - 12:22am
Member Since:
2007-03-07