Trixbox Appliance - Fresh Pro Install - Not creating LAN IP

try the Pro help area: http://www.trixbox.org/forum/23

You have to make sure you have the latest Pro ISO.

Well thats just odd then. I will try it here by having it disconnected from my network, bringing it up to that point, setting a static IP, plugging it into the regular network and see what happens.

Just a note... even on the cards page of the box it only shows my sangoma T-1 card.

Well... do you think I should just do a fresh install? If so, do I need to create a new server user/pass for activation?

Ok. I did the reinstall and still have come up with the same problem. Even after installation when it displays system configuration, it did not show the LAN card. The LAN is still showing "none". This time the server came back and said it could not confirm that my files have been sycned to the server and that I should have support re-sync them.

Do you think I need to get a replacement server? I wish this thing would have just come with Pro loaded and tested. I thought that was the purpose of spending $1700 on a prebuilt system so I would not have problems such as this?

Jeff

Server ID:117135

Basic stuff remove any PCI cards in the unit
boot it up watch the screen did the eth0 load???

run ifconfig what does it show??

BIOS set to defaults boot without added cards.

might need to switch positions of the cards. I am burning a Pro 1.1.3 CD right now to test here.

I switched positions of the cards. Since the appliance only comes with 2 PCI slots, all I could do is swap them.

However, it still did not create a LAN IP address.

Did you have any problems when burning a cd and loading it on to a Trixbox Appliance?

Bubba -

I bought an appliance directly from Trixbox. It comes with onboard NIC and a 4-port Switch built in to the system. The system also only comes with 2 PCI slots. One of which is occupied by the 4-port LAN card and the other I had to put my Sangoma T-1 card in. I've swaped the Sangoma card around to both PCI slots and TBPro boots up knowing that the card is there regardless of which PCI slot it is in.

I don't have a choice of being able to boot the system without either card. I need both to make this system work for me.

Ok. Will do that. I just doesn't make sense that all works fine with CE and not with Pro. I tell you what, It sure doesn't have a benefit of paying 1750 for an appliance and still have to do all this work. I have a much powerful server that I could have thrown all this on if I knew it would have taken this much troubleshooting to get it to work.

I'll let you know the outcome.

Thanks for your help.

P.S. The onboard NIC works fine. That pulls the WAN address from my network. The only problem i'm having is getting the other 4-port to work. All works fine except for that.

Ok... So I had VoIP Supply just send me a new box with Pro installed with the Sangoma card. Reactivated my server with the old user/pass and guess what... no LAN IP.

The system will work if I have everything running off my LAN but I sure as hell didn't just do all this work with Dual drops and buy an extra 48-port Switch to run off of one network.

Kerry - Did you ever have this trouble? I'm through 2 servers now and still have no LAN IP. Again, all works well execpt (DTMF) if it's all running through the WAN, but I'm afraid of my servers, computers, and phones all running off the same network hence the reason I purchased the appliance rather than just throwing it on one of my servers.

Please help. I don't feel that I should have to spend money to call support when I bought an appliance and it doesn't work right.

I do not have a second device pushing DHCP. From everything that I have read, the Trixbox software is supposed to have a "powerful" DHCP server built in to it to push it out.

It's just a segmented network. I have my computers on a single switch and my phones on a separtate switch. My understanding is that this is the "best" way to set up the network with Trixbox or any other IP phone system. Trixbox states in numerous places that the WAN should be plugged in to my computer LAN and that the phones should be on a separate switch and plugged in to the provided LAN switch.

I currently have it set up so that the phones and computers are on 2 different switches but but have the phones tied to my network with prority over the computers so that I can use this system.

However, I have plugged up the LAN card to my server's switch which would push out an address to the card and it will did not register an IP address on the 4-Port LAN card that came with the system.

Like I said, if the system is loaded with CE it generates a LAN IP just fine. It's only when PRO is loaded that it doesn't work. I don't think that its an appliance issue due to the fact that I've now had 2 brand new systems sent to me both with the same problem that no one can seem to tell me how to fix.

TB CE has a built in DHCP I know that much but the mod has to be installed for it to work. Maybe the original install was sent with DHCP running and TB Pro does not.

I have never read that TB Pro has DHCP built in. I know it's not on my Test machine at home. If it did then it would conflict with my router. I also have never seen anywere in the control panel that you can turn it on.

For what your trying to build you really need a Single VLAN QoS switch. That way you can VLAN out the second network.

If you have a small network I would not worry about having the Phones and COmputers on the same network expecially if you want to play around with Soft Phones.

We usually keep them on the same network up to 20 phones then VLAN them off with a 24 port Netgear QoS VLAN switch. If your worried about sound problems I would get a QoS Router and switch and give higher priority to the voice packets.

Just a thought.

It should just work. I have tested this on my systems here. I would do a clean install without the Sangoma card in it. If that does not work, send me a PM.

I do agree about might be making it too difficult for the size but we are 25 seats. I have already purchased all the equipment so I certainly want to use it.

Kerry - I'll do a clean install this weekend and hope I can be back up and running correctly. I understand that you want to troubleshoot this thing without the Sangoma card but please note that I am having a PRI installed on Monday and will absolutely need that card to be functioning with the rest of the system.

Do you find the way to resolve this problem?

We buy a trixbox PRO appliance too, but when we activate it with an user and password already configured, the LAN NIC IP address just displays "none"

How do you do to resolve this case? Any help we will appreciate it.

Alex Q

Thanks for you quick response, i was checking it and look like similar case, i will apply the recommendations posted there and let you now if this work.

Alex Q