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trixbox CCE - polycom won't provision

bangsters
Posts: 52
 Member Since:
2006-11-22
Submitted by bangsters on Thu, 01/24/2008 - 8:28pm.

Hi. Polycoms are supposed to be supported phones right? and they should get provisioned automatically? I have a polycom 500 which I tried to provision. I set the DNS to the IP of our CCE box. But after downloading app and rebooting i'm getting a config file error 0x4020. Now my phone just keeps rebooting and rebooting....

....please advice.

thanks

‹ Docs Trixbox Scheduler ? ›


samy
Posts: 156
 Member Since:
2006-10-21
Hi bangsters, This could be
Thu, 01/24/2008 - 8:36pm

Hi bangsters,

This could be the firmware on the system. I believe the 500s actually have less memory and can't use the version of firmware released on trixbox Pro, but the 501s can.

Another possibility is that your phone is on the 3.x bootrom, however trixbox Pro ships with 2.x firmware and the Polycom will not downgrade to it. Let us know if this is the case.

Thanks,
Samy

--

Samy Kamkar
Fonality Director of Engineering



bangsters
Posts: 52
 Member Since:
2006-11-22
how do I know the bootrom?
Thu, 01/24/2008 - 8:46pm

how do I know the bootrom? I have 4 polycom ip500s which i bought at the same time. 2 are working fine. the 3rd one is not. i'm currently trying the 4th to see if i can get it to work.



bangsters
Posts: 52
 Member Since:
2006-11-22
actually only 1 is working
Thu, 01/24/2008 - 8:58pm

actually only 1 is working and the other 2 are not.

EIDT: I tried it on the 4th phone and the same error. so out of 4, i was only able to get 1 to work... shows rev: 3.1.2 not sure of that's the bootrom



blovett
Posts: 222
 Member Since:
2007-04-26
bangsters, You can determine
Fri, 01/25/2008 - 4:44pm

bangsters,

You can determine what version of the bootrom your phone is running by doing the following:

  1. Press 'Menu'.
  • Select option '2' (Status).
  • Select option '1' (Platform).
  • Select option '1' (Phone).
  • Scroll down using the down arrow button to where it says 'Bootrom'.

    • To determine the firmware version the phone is running:

    1. Follow steps 1-3 above.
  • Select option '2' (Application).
  • Select option '1' (Main).
  • See the version string (for example, 1.6.4.0064).

    • Ben



    bangsters
    Posts: 52
     Member Since:
    2006-11-22
    Hi. The error resurfaced
    Tue, 03/04/2008 - 7:46am

    Hi. The error resurfaced again on a production IP500....I got into the office and noticed one of the polycom ip500s rebooting over and over again.....



    bangsters
    Posts: 52
     Member Since:
    2006-11-22
    bump anyone????
    Mon, 03/10/2008 - 11:52am

    bump anyone????



    dwclarkNU
    Posts: 4
     Member Since:
    2007-07-02
    Possible Solution
    Mon, 05/12/2008 - 5:00am

    Please check out my blog posting regarding a similar issue I was having, it might help, it might not.

    http://dwclarknu.blogspot.com/2008/05/polycom-ip330-and-0x4020.ht...



    kerryg
    Posts: 6103
     Member Since:
    2006-05-31
    Keep in mind that IP500's
    Mon, 05/12/2008 - 7:43am

    Keep in mind that IP500's are NOT supported. These are older models than the supported 501 series. It may try to but you will probably need to configure them manually.

    --

    Kerry Garrison
    trixbox Community Director
    FtOCC Training Sept 16-18
    http://trixbox.com/support-and-training/training



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