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trixbox Pro 2.0 - FindMe not working

callinectes
Posts: 200
 Member Since:
2007-05-12
Submitted by callinectes on Thu, 04/17/2008 - 11:08am.

I am seeing the following message when trying to update/enable FindMe: "Could not open FindMe settings file. Please contact support." This occurs on servers that both have, and do not have, the "Configuration failure" message at the top of the screen so it seems to be unrelated. I have called into support numerous times today and have not been able to get through (I am currently on hold in the queue again 64 minutes and counting) - I assume fonality is swamped with calls related to upgrade issues.

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kerryg
Posts: 6416
 Member Since:
2006-05-31
They will get back to you as
Thu, 04/17/2008 - 11:19am

They will get back to you as soon as they can. Please post your server ID.

--

Kerry Garrison
trixbox Community Director
VoipSpeak.net - Asterisk Tutorials



callinectes
Posts: 200
 Member Since:
2007-05-12
The servers that this needs
Thu, 04/17/2008 - 11:27am

The servers that this needs to work on soon are 112999 and 118378. 118378 is actually standing by to test - very touchy customer.

Thanks!



samy
Posts: 157
 Member Since:
2006-10-21
Hi callinectes, Can you
Thu, 04/17/2008 - 12:10pm

Hi callinectes,

Can you verify those two servers' FMFM are working for you properly?

Thanks,
Samy

--

Samy Kamkar
Fonality Director of Engineering



callinectes
Posts: 200
 Member Since:
2007-05-12
The FindMe settings are in
Thu, 04/17/2008 - 12:13pm

The FindMe settings are in place now - they saved without the error. I have informed the customer to test and make sure it is working. I will update you if it fails.

Thank you.



jjshoe
Posts: 32
 Member Since:
2007-08-13
Glad to hear it's working,
Thu, 04/17/2008 - 2:56pm

Glad to hear it's working, let us know if we can be of further help.

Thanks,
Joel
Fonality Engineer



callinectes
Posts: 200
 Member Since:
2007-05-12
Not completely working - on
Thu, 04/17/2008 - 7:03pm

Not completely working - on the one server we had to get this working on today it would not work properly when a findme call went out over an analog line - we had to add a voip provider to get it working. I created a ticket to address the issue and evidently its been escalated to the development team.



jjshoe
Posts: 32
 Member Since:
2007-08-13
What was your support ticket
Fri, 04/18/2008 - 10:09am

What was your support ticket number so I can look into this? I haven't seen anything roll into our queue yet :)

Thanks,
Joel
Fonality Engineer



callinectes
Posts: 200
 Member Since:
2007-05-12
The ticket is 1014898. I
Fri, 04/18/2008 - 10:25am

The ticket is 1014898. I was working with Dean.



pcsknox
Posts: 42
 Member Since:
2007-07-03
I am having the same issue.
Fri, 04/18/2008 - 1:34pm

I am having the same issue. I dont have the server live to test it.. but i get the " Could not open FindMe settings file. Please contact support. " Error after I work on the FMFM settings. I did have the config banner issue yesterday but it is gone today.

Server 119212

Thanks,



Mike Joyce
Posts: 424
 Member Since:
2007-03-07
I went ahead and synced your
Mon, 04/21/2008 - 11:02am

I went ahead and synced your system. Can you verify that this problem is resolved?

Thanks,
Mike



pcsknox
Posts: 42
 Member Since:
2007-07-03
Thanks Mike, Everything
Mon, 04/21/2008 - 11:53am

Thanks Mike, Everything looking swell!



keystoneit
Posts: 27
 Member Since:
2006-09-04
Same problem with a server moved to new hardware
Sat, 05/03/2008 - 10:58am

I ran into this last night on 109192. We recently reinstalled that server on different hardware. Could you guys please re-sync that system?

Thanks!

Pat

--

Pat McKay
FtOCC

http://www.keystoneit.com
http://www.linkedin.com/in/keystoneit



Mike Joyce
Posts: 424
 Member Since:
2007-03-07
Pat, I just checked your
Mon, 05/05/2008 - 2:05pm

Pat,

I just checked your system and I found that all files were currently in sync. What problem are you having exactly?

Thanks,
Mike



keystoneit
Posts: 27
 Member Since:
2006-09-04
Same as original post
Tue, 05/06/2008 - 8:07am

"Could not open FindMe settings file. Please contact support."

--

Pat McKay
FtOCC

http://www.keystoneit.com
http://www.linkedin.com/in/keystoneit



ryanv
Posts: 7
 Member Since:
2008-05-05
Same issue.
Tue, 05/06/2008 - 11:07am

"Could not open FindMe settings file. Please contact support."

I'm getting the same error for the Call Center edition server#: 119834. I receive this error as I try to save an extension's FindMe settings.

Thank you for helping.



keystoneit
Posts: 27
 Member Since:
2006-09-04
I called in about this
Tue, 05/06/2008 - 7:26pm

Some files needed to be pushed to the server, I also told them #119834 needed the same thing done, so that one should clear up also.

--

Pat McKay
FtOCC

http://www.keystoneit.com
http://www.linkedin.com/in/keystoneit



ryanv
Posts: 7
 Member Since:
2008-05-05
Issue resolved
Wed, 05/07/2008 - 3:21pm

My issue was resolved by Support re-syncing/updating my files. Seems like the issue was caused from a bad Pro standard to Call Center migration.

Thank you to those who helped.



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