Disable callerid in Hudlite client
Submitted by jreineke on Wed, 10/17/2007 - 6:19pm.
Is there a way to disable callerid in the Hudlite client? I would like to roll this out to more users because of the Outlook integration, but I don't want our employees to see who the CEO or CFO is talking to, only that they are on the phone.
I've looked in the users.xml, features.xml, and the Trixbox configuration page, but I don't see anywhere to configure this.
Any ideas?
Thanks,
Josh
Strange, thats important
Thu, 11/01/2007 - 10:24am
Thats a k.o criterium for my company. It must be possible to hide those infos from the rest of the users otherwise privacy is not any more existing.
Especially, the first argument is important, not everybody should see, who and when the CEO is calling.
Please think about implementing this feature...
Thanks,
Heiko
Ditto here with hiding the numbers
Tue, 11/06/2007 - 10:15pm
Im surprised there isnt a setting to turn that off. Its holding me back from deploying for the same reasons listed above: certain people (CEO, Lawyers, PR) have to keep who they are calling secret. Simply turning off their call status wouldnt work, since it is still important to see IF the CEO is on the phone before trying to call them sometimes, rather than annoy them with another ringing line while in the middle of something important. We just dont need the whole company knowing WHO they are talking to.
thanks
T
Our lawyers, CEO, PR, and
Wed, 11/07/2007 - 1:03am
Our lawyers, CEO, PR, and directors have no problem with it but I can appreciate your situation. It simply isn't requested enough for us to build that option in. With thousands of systems I think I have seen this come up 3 times. We have it on our list and will track future requests for it.
Same here
Wed, 11/07/2007 - 8:29am
We're running into the same issue. We can't deploy HUDlite to all of our employees because of the CEO privacy issue. I think what we would like to see is some kind of privacy / VIP flag that can be set per-extension, and nobody would be able to see who that person was talking to.
Four times in this post
Wed, 11/07/2007 - 10:37pm
Well, if it has only come up three times in the past, then you should reconsider because it has come up four times in this one post. My company also has serious issue with everyones call being presented on HUD. It is fine for some, but not for others within the company. Please consider a simple on/off switch for the display of that information.
I actually just sat down
Thu, 11/08/2007 - 10:38am
I actually just sat down with one of the engineers and got it explained to me. The group permission is called "see callers details". So in Pro EE/CCE you can create management groups and regular user group and then by controlling who has access to see other people call details you can prevent people from seeing who someone is talking to. It's a little tricky to setup which is why I didn't think it was there. I apologize for the confusion.
I installed Trixbox CE in a
Fri, 11/30/2007 - 5:33am
I installed Trixbox CE in a lawyer office, and they also want that the called number is not seen. For all users. They will check if it is allowd to see the called number with the Austrian employment law (I think european employment law is much stronger than in USA - except UK).
If it is compliant with the law we have to deinstall that.
So a flag per extension if a called number is displayed or not, would be very fine.
The display of caller ID
Fri, 01/04/2008 - 9:24am
The display of caller ID info for all users is a show stopper for us. Even though we're a local government, and we're supposed to be as transparent as possible, it's a bit too voyeuristic and our department heads won't approve of using it.
This issue frustrating - simply because Hudlite is so close to qualifying as the "killer app" that showcases the possible integration of PC and Phone on this platform. We've changed out hundreds of phones from our old Meridian to our new Trixbox system, and we are constantly asked why the "new phones are better". We've settled on the canned answer of "The new phones are black!?"
We'd happily pay a reasonable per extension fee for Hud pro - as long as it installable into a TrixboxCE environment.
I've tried manually removing certain extensions from the /etc/asterisk/hud/users.xml as a workaround, but it keeps repopulating the file with any phone that registers.
Aside from this issue, and not being able to sort users into groups, testing has shown it to be a reliable software package, as compared to other (somewhat) similar products such as outcall.
Lastly - where do the chat logs get written to?
Again, great product, so close to being perfect for what we need.
Kirk.
Unfortunately there is no
Fri, 01/04/2008 - 9:43am
Unfortunately there is no way to disable the calling information in HUDlite although you can in the Pro EE/CCE version.
The chat logs are written to the local harddrive where the client is installed. I believe it is based on the user login. I would have to dig around for it, not sure exactly where it is off the top of my head.
I agree that Hudlite needs
Mon, 02/04/2008 - 3:38pm
I agree that Hudlite needs the ability to turn off caller ID. Some of our clients have called this a no-deal to use hudlite in these scenarios:
Insurance agents. Large firm. Big competition between sales people. Don't want other sales agents getting their phone numbers.
Car Dealership (same as above)
Doctors' offices. Doctors are running scared of the new privacy laws. Even though this may not be in violation of the Government's law, they don't want to risk anything that they feel might get them sued by a patient. (Read all the Office for Civil Rights - HIPAA privacy laws)
Pharmacies.[/b] Same as doctors.Lawyer's office
Government subcontractor who does nuclear weapons disassembly and storage
The idea of EVERYONE seeing the caller ID at their places of operations makes for a very interesting sound (extreme butt puckering as the butt pucker pulls on the leather in the seat in which they are sitting.)
At least offer a download version where you have commented out this feature! That can't be too difficult. Keeps you from doing all the programming to put it as a toggle feature (which would be excellent by the way!)
on off switch for extensions too
Mon, 02/04/2008 - 5:04pm
While you are looking at hudlite and the various possible switches, in the admin module, it would also be nice to have some on/off switches ( a tick box maybe - which is on by default ) so that some extensions can be removed from the display alltogether.
In our case, the intercom lines (each phone has one) take up tons of space and it gets confusing chasing though the hudlite for which is the "real" line amongst all the decoys.
Hope you find this useful.
Intercom Lines / Caller ID and other things --
Mon, 02/04/2008 - 6:10pm
Kerry,
I have 30+ Csico 7940/7960/7970 phones and to get the Phone to go off hook and autoanswer / Intercom I had to assign a seperate extension. It would be nice to not have these or some of the principals extensions loaded on all HUDLite displays.
I also would vote for a switch to hide the inbound Caller Id.....
---------------------
PS: Still have the MS Trust Issue with HUDLite and Office 2003.
I also cannot deploy HudLite
Tue, 02/05/2008 - 6:52am
I also cannot deploy HudLite due to privacy issues. It's really a shame since our users really need most of its funtionality. We need the ability to hide or mask inbound and outbound CID. Without that ability, HUD will never see the light of day in our organization :(
Intercom lines are used in
Tue, 03/04/2008 - 10:51am
Seems to me
Wed, 04/02/2008 - 7:29pm
Seems to me there should be a few option under the extensions.
Display Ext in HUD: YES/NO
Display Ext Call Info in HUD: YES/NO
Those 2 alone would be huge. Also, Would think these settings should apply to the FOP as well. I assume if you don't want it in HUD you would not want it in the FOP as well.
One man's meat...
Fri, 04/11/2008 - 5:33am
I actually stumbled onto this thread whilst looking for a solution to the inbound CID not appearing correctly in HUD.
Adding my request/vote for toggle switches to display the CID of other people's calls in the extension status. Even better would be some sort of permissions based control, but a toggle would be a great first step.
We currently have 2 offices deployed on TB and are looking at another 12. The display of call info is a *huge* problem for many of our executives and especially our lawyers. They don't want any hints as to the deals we are doing.
(Setting aside for a moment the fact that call accounting gives you all of that info and more, I suppose the issue is more of a real-time intelligence thing as well as privacy concerns.)
Just my 2c.
Member Since:
2007-06-21