My phone does not ring

augustynr
Posts: 39
Member Since:
2006-05-31

Hi,
I upgraded my 550 and 330 phones to 2.2.2 version of the sip and when I call one phone from another the called phone light comes up on the line but the phone does not ring?
What could be the problem?
Thanks in advance.
robert



Mitchell
Posts: 252
Member Since:
2007-04-12
Check your ring type in

Check your ring type in phone1.cfg
Check your ring volume
Reboot your phone to restore volume defaults

Mitch

--

Mitchell Malilay
Systems Engineer, Polycom



augustynr
Posts: 39
Member Since:
2006-05-31
Mitchell, I did that but

Mitchell,
I did that but that did not work.
What I noticed that if I have multiple extensions on the phone and call from any but first from the top on the phone the other phone will ring ???!!!!
What is wrong and how to resolve it?



augustynr
Posts: 39
Member Since:
2006-05-31
It seems like the incorrect

It seems like the incorrect mac-directory.xml was cousing this problem .....!!!
After I removed all entries all seems ok ...



wingnut1979
Posts: 27
Member Since:
2008-04-25
I'm having a similar problem

I'm having a similar problem here.

I have some ip650's and some ip330's

For this example lets say we have 3 phones: Ext 1,2,3

I call: 1 -> 2 it rings
1 -> 3 it doesnt ring (but light flashes)
2 -> 3 it rings

I'm pretty confused why a phone would ring when called from one extension - but not another.

Any help with this would be greatly appreciated.

Thanks in advance,

Mike L.



wingnut1979
Posts: 27
Member Since:
2008-04-25
i guess i get the bonehead

i guess i get the bonehead award - i was not aware that the people using the phones in question were actually using the contact directory. found out earlier today that they were...deleted the entries.....*poof* the phone now rings



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