Polycom 2.1.0 firmware available in package manager
Submitted by andrew on Tue, 04/10/2007 - 1:42pm.
We have had several requests for polycom firmware to be available in the package manager. Polycom phone firmware version 2.1.0 is now available. The package is called firmware-polycom. This package also includes the latest BootROM (3.2.3).
This package is designed to work with the new endpoint manager in trixbox 2.2. Download the firmware-polycom package and run setup-polycom from command line to create all the default config files in your /tftpboot/ directory.
SIP 2.1.0 causing reboots during calls
Fri, 04/20/2007 - 8:38am
Any chance you can update this to the Polycom firmware 2.1.1 released 4/12/07. The 2.1.0 firmware has a big bug causing phones to reboot in the middle of conversations (we have this happening for a client running the 2.1.0 firmware):
The bug fix in 2.1.1
33647: The phone may reboot because it detects a suspended task even though that task may have been suspended intentionally
See page 3 based on page label (or page 9 in the PDF)
http://www.polycom.com/common/pw_cmp_updateDocKeywords/0,1687,736...
Thanks
I also need the latest
Wed, 05/23/2007 - 1:30am
I also need the latest firmware. Im working with the new Polycom 330 and it keeps saying that sip.ld is incompatible with the phone. It works after these message, but some language translations do not translate correctly. Please if anyone has any link or update, i would appreciate!
David
running 2.2 however 430 2.1.1 not available
Fri, 05/25/2007 - 2:17pm
Polycom 430 rebooting repeatedly
Mon, 10/29/2007 - 11:58pm
I'm very new at this so please treat me gently and explain in more detail than you would an expert user.
I've downloaded the VMWare image with Trixbox 2.2, upgraded to the latest modules and stuff, and hooked up a Linksys SPA3102, X-Lite on a PC, and a Polycom IP430. I have been going through the system learning things. My setup is pretty standard at this point, not heavily customized.
This evening I was finally successful in getting the Polycom to pick up its config from the server, and the phone now shows the fancy Trixbox logo on its screen.
The problem is that now the darn thing is rebooting repeatedly. It spends more time rebooting than being up - no exaggeration. I can get a few levels into the menu to look at things before it displays "Reboot Initiated" and cycles again. It is very frustrating.
Any ideas why this might be happening and how to solve it?
I suspect that I need a firmware update on the phone. Maybe my phone is rebooting because it is getting instructions from the server that are expecting a newer firmware that I have, and the phone is confused. It never rebooted itself before I got it to see the config files on the server. I assume that having a fairly recent download of 2.2, the latest firmware is on the server somewhere, but I don't know how to get it onto the phone.
I've been reading a lot but still haven't figured out how to do this. Does anyone have an "idiot's guide" to upgrading the Polycom 430 firmware to share with me?
Quick Update: The phone is rebooting still, even with the network cable unplugged. That leads me to believe it got a firmware update, but doesn't like it. Would appreciate suggestions on how to go back, or check firmware level, or... At this point the phone is a $125 piece of slag.
Tacking on to a 6-Month old thread doesn't help
Wed, 10/31/2007 - 7:20pm
Post it in a fresh thread - Polycom firmware 2.1.0 is old - the current is 2.2 (which has problems) - 2.1.2 right now is the best version - you will need this from the repository - avoid 2.2. Also, serch for the link to Trixbox without Tears in the forums and read - provisioning of endpoints (phones) is WELL documented if you look around for it.
Greg
Pieced together the information I needed
Wed, 10/31/2007 - 8:18pm
OK, I pieced together some information. Some of it came from from various web searches. Some more came from a PDF admin guide. A tidbit (but not a full explanation) came to me in e-mail by someone who had this problem a year ago. That person posted widely about it, resulting a LOT of hits about it when doing my web searches, but none of those hits had the full solution. I'm sure you can all appreciate how frustrating it is to search the web about a problem you are having, and find only other people asking the same questions, and other people guessing wildly or providing monosyllablic responses that are cryptic at best and downright unhelpful at worst.
Anyway, so here is what I learned:
First, you need some files with good versions of the bootrom.ld and sip.ld, that are known to be stable and work together. A good source for those files is http://www.freedomphones.net/polycom/files/. Look at the dates and pair them appropriately. If the dates are accurate, then bootrom_3_2_2 seems to pair up with sip_2_0_1, and bootrom_3_2_1 seems to pair up with sip_1_6_7. I hope that whoever finds this post also finds that the above URL is still good. If any readers have a link for more current files, I'm interested. This thread seems to say that newer firmware is available in Trixbox 2.2 by default, but I can;t find it. Not sure where to look, but I did a search for bootrom, and *.ld, and did not find anything.
Then, you need a way to get those files to the phone. There is some argument about whether TFTP or FTP should be used. In my case, I am not good enough with Linux to know how to verify that the phone is talking to the TFTPBOOT directory properly, so I set up FTP and enabled logging.
Next, you need to tell the phone how to get the files from the server. When the phone is booting, you have the option to go into setup. Do so, and the default password is 456. Go into the server menu and choose either TrivialFTP or FTP. I chose FTP.
The default username is "PlcmSpIp" - that second to last character is an uppercase letter "i", not a lowercase "l". the default password is the same. Apparently some Linux servers don't like mixed case passwords, so you might need to change this if you have this issue. I could not find the default password anywhere, so I changed the username to Anonymous, and then captured the "email address" entered by the phone in the logs and therefore proved the default password. Then I was able to create my FTP user with the default credentials. You'll want to change these eventually, but if you, like me, are in a learning/testing phase, then you'll probably want to leave it default like me.
Once I had set up and confirmed all of this, I unzipped the bootrom.ld and sip.ld files into that folder. I also grabbed the other configuration files that the Asterisk Endpoint Manager created in the TFTPBOOT folder, including
Once this was all done, I booted the phone again. It logged into the FTP server, downloaded its bootrom, upgraded it, rebooted, and then did another pass grabbing all of its other configurations and such.
I am happy to say that the phone is not spontaneously and repeatedly rebooting itself now, and I am well relieved to not be out $125 for the phone.
If anyone reading this has more to add, has updated firmware files that will make my experiences better, or has questions, you can e-mail me at trix box at brute force tech dot com (remove the spaces and replace "at" and "dot"). I will help if I can, even if a year has gone by and I am no longer in need myself.
Configuring endpoints
Wed, 10/31/2007 - 8:56pm
Also, if you want the
Tue, 11/20/2007 - 10:59am
Also, if you want the slightly older firmware (2.1.2) you can download it directly from Polycom: http://www.polycom.com/usa/en/support/voice/soundpoint_ip/soundpo...
If I remember right, for 2.1.2 you want to use Bootrom 3.2.3.
Read the release notes!
Polycom 430
Fri, 01/11/2008 - 10:06am
Member Since:
2006-05-30