Rhino Support
Submitted by jfinstrom on Mon, 03/24/2008 - 7:11pm.
Contacting Rhino Technical Support
There are three methods to obtaining support from Rhino Equipment Corp.
1) Use our Web-Based Support System
https://support.rhinoequipment.com
-downloads
-documentation
-Knowledge base
-Ticket System
2) Send us an email. Be sure to send us as much information as you can (see below on" information we need")
Support Email: helpdesk [at] rhinoequipment [dot] com
NOTE: support@ has been deprecated due to spam issues...
3) Call us. Please also be ready with the items listed under "information we need" below.
Direct Technical Support Hotline: 480-621-4002,
or 877-RHINO-T1, Option 2 (Mon-Fri, 8AM-5PM, Arizona time)
Information We Need to Support You Best
When contacting support, either by email or phone, please have the following information for the fastest and best response:
1) Rhino product
2) Telephony topology, environment
3) Any customization or updates that you have performed
4) Send us any configuration files
5) If you need for us to make configuration changes, a working SSH connection is required.
-It is recommended you set your root password to something temporary.
Oh....
Mon, 03/24/2008 - 7:28pm
You may want to update your website then... I've been sending emails to support [at] rhinoequipment [dot] com... and received an automated reply with support ticket number... but no other replys since this past wenesday.
[edit]
Just revisited site... the page must have been updated today. Does this mean I should re-submit?
We did a soft release Friday
Mon, 03/24/2008 - 8:49pm
We did a soft release Friday and set an auto responder pointing to the new site, any tickets prior to that should have been received. We switched to the new system for the exact reason Mike pointed out. It provides a better customer experience. Also support was receiving somewhere in the neighbourhood of 1500 spam messages a week requiring a few layers of filtering. We tried to be vigilant on these filters to make sure they didn't falsely filter messages but at that volume there was potential for lost messages. We encourage people to login and create tickets as these aren't at risk of being bumped by a spam filter. As far as I know our team went through and cleared all new tickets and are only working open tickets. If you have not gotten a reply I would definitely recommend opening a new ticket in the new system.
Member Since:
2007-03-07