Strange incoming problem
Submitted by gabep on Sat, 04/12/2008 - 3:22pm.
Hello,
R4FXO-EC card installed, on trixbox 2.4.2. fully updated. I have two PSTN lines coming in from ATT. Lets call them 1499 and 1500. The 1499 line works as expected. On the 1500 line when a call comes in the calller just hears that it rings forever (all calls are routed to the IVR), in the asterisk CDR it shows "ANSWERED" for 2 seconds repeating many times for the duration of the ringing. It looks like it is trying to pick the call up then "drops it" then trying to pick it up again, and so on.
The strange thing is that everything seemed to work fine for 2 weeks and this problem just started happening.
What I did so far:
I checked the 1500 line by plugging a plain analog phone in it , it rings and works fine.
ATT came out and checked the line.
I try to switch the PSTN lines around to different ports on the Rhino card, it made no difference.
Any ideas?
Thanks,
Gabe
ok unfortunately 1.e could
Sun, 04/13/2008 - 4:49pm
ok unfortunately 1.e could be a few versions so ensure you have the latest.
wget ftp://ftp.rhinoequipment.com/Drivers/Beta/rcbfx_114beta.fw -O rcbfx.fw
install -m 644 rcbfx.fw /lib/firmware/
then unload asterisk and the rcbfx module.
amportal stop
rmmod rcbfx
now reload the module and asterisk
updatedb
insmod $(locate rcbfx.ko) force_fw=1
what is the
Mon, 04/14/2008 - 5:41am
I made the changes (it was
Mon, 04/14/2008 - 7:33am
I made the changes (it was "from-pstn") , rebooted but it made no difference. The 1500 line still just rings and rings.
Here it is:
; Autogenerated by /usr/sbin/genzaptelconf -- do not hand edit
; Zaptel Channels Configurations (zapata.conf)
;
; This is not intended to be a complete zapata.conf. Rather, it is intended
; to be #include-d by /etc/zapata.conf that will include the global settings
;
; Span 1: Rhino RCB4FXO/1 "Rhino RCB4FXO/1"
;;; line="1 FXO/1/0"
signalling=fxs_ks
callerid=asreceived
group=0
context=from-zaptel
channel => 1
context=default
;;; line="2 FXO/1/1"
signalling=fxs_ks
callerid=asreceived
group=0
context=from-zaptel
channel => 2
context=default
;;; line="3 FXO/1/2"
signalling=fxs_ks
callerid=asreceived
group=0
context=from-zaptel
channel => 3
context=default
;;; line="4 FXO/1/3"
signalling=fxs_ks
callerid=asreceived
group=0
context=from-zaptel
channel => 4
context=default
Can I set a channel's state to "busy"?
Mon, 04/14/2008 - 9:00am
After talking to Rhino Tech Support, they are going to send us a new card.
Now in the mean time, since we have "busy forward" from the telco, is there a way to set (force) a channels state to "busy"? So the telco would see busy and automatically forward all calls to the working line?
Sorry thought you where had
Mon, 04/14/2008 - 9:17am
Sorry thought you where had a PRI.
Well, you could just take a phone and leave it off hook. That's is not very elegant.
Can't you plug a phone into it and set forwarding with the *72 code?
From AT&T's web site:
Call Forwarding Busy
AT&T Call Forwarding Busy ensures that you never miss a call when your line is busy. This feature automatically forwards the call to a pre-selected number that you request, including any AT&T Voicemail Service.
Call Forwarding No Answer
AT&T Call Forwarding No Answer ensures that you never miss a call when you're away from the phone. This feature automatically forwards the call to a pre-determined number you request, including any AT&T Voicemail Service.
Call Forwarding Variable
AT&T Call Forwarding Variable is the most flexible call forwarding option AT&T has available. It allows you to forward your calls to any number at your own convenience, including AT&T Voice Messaging Services. These changes must be made at your business location where you subscribe to this service.
To activate Call Forwarding Variable:
1. Listen for a dial tone.
2. Press the following keys based on your original phone provider area and listen again for a dial tone:
* Qwest/SBC/Verizon East & West: press *72
* All other providers: press 72#
3. Dial the phone number of the forwarding location (only numbers up to 32 digits).
4. After dialing the forwarding number, call forwarding is activated upon answer.
5. If the line is not answered, repeat steps 1 through 3 within two minutes, and Call Forwarding will then be activated.
6. To verify that the Call Forwarding feature is working, dial your own number from your own telephone.
To deactivate Call Forwarding Variable:
1. Listen for a dial tone.
2. Press the following keys based on your original phone provider area and listen again for a dial tone:
* Qwest/SBC/Verizon East & West: press *73
* All other providers: press 73#
3. A confirmation tone will sound to let you know the Call Forwarding feature is off.
The busy call forwarding IS
Mon, 04/14/2008 - 9:32am
Just an update on this
Thu, 04/17/2008 - 6:46pm
Just an update on this issue:
After 3 service call visits to the site, AT&T made a repair ("an adjustment" as they called it) on the problematic line and that seemed to have fixed the problem. The line has been working for over a day now, the card picks up calls with no problem.
I would like to commend James and Rhino Equipment for providing excellent support to try to solve this issue. Thank you!
Member Since:
2008-03-01