Grandstream GXP-2020 Transfer + 71 hang up the caller
Submitted by hongbo on Fri, 03/07/2008 - 2:32am.
The hard "transfer" button defaults to blind transfer, so if you want to transfer the call, you press: 'transfer' + ext-number, then the current call is transfered to ext-number.
If you want to park the current call, you press 'transfer' + 70, then the current call is parked at 7x.
But if by mistake, you pressed 'transfer' + 71, then the caller at other end will be hung up.
I have '70', '71', '72' etc programed as BLF buttons, so it's easy to press the wrong button.
This should not be allowed to happen. no call should be hung up by mistake. unless you press the 'end-call' button.
Linksys SPA's 'transfer button defaults to attended transfer, user needs to press 'transfer' again after the ext-number is ringing or answered. In this way, no call will be hung up.
I suggest Grandstream follow the Linksys transfer logic. Any one else experience this problem ?
Agreed
Fri, 03/07/2008 - 5:28am
I agree, this has to be the single biggest annoyance with all the GXP range as it's completely backwards from every other phone system in the world.
Only old switchboards used to have this behaviour.
The hard TRANSFER key needs to be attended and support hangup during transfer to become blind.
Grandstream - please listen to your users on this one and at least make it an option.
The GXP2010/2020 look so much more business grade, support proper headsets and lots of speeddial/BLF keys - exactly what we want but they're a pain to teach users how to use and have them un-learn the old way.
The GXP2000 used to let you press HOLD, dial a number on another line and then press TRANSFER to join them - does this still work?
I just bought a 2010 but it crashed during firmware upgrade and won't start at all, just has all the lights and the backlight on on the display and that's it, nothing else. What a pain trying to get the supplier to understand the problem by email.
jimbarino wrote:
The GXP2000
Fri, 05/09/2008 - 12:13pm
jimbarino wrote:
The GXP2000 used to let you press HOLD, dial a number on another line and then press TRANSFER to join them - does this still work?
I tried this on my GXP-2020 and yes, this does work. It is a bit backwards from what most users are used to, but it's not a deal breaker for me.
Member Since:
2007-07-03