Troubleshooting

This is the index page for common problems encountered while setting up and configuring Trixbox and common peripherals (e.g. Zaptel cards). Initially there will not be much info here, but you quickly help this change by adding links to common threads, or even better by summarizing such a thread and adding a new page linked from here.

2.2.x Common Setup Problems

• Prior to 2.2.4: Zaptel not loading properly

• Preliminary 2.2.5 build: Unable to connect to remote asterisk (does /var/run/asterisk/asterisk.ctl exist?)

2.2.x Operational Issues

• Package Manager / logon issues

2.3.x/2.4x Issues

• Running 2.3+ in Vmware: http://www.trixbox.org/wiki/vmware-tips-and-troubleshooting-trixbox

2.6x Issues

• After installing Hud Admin menus are broken in Maint page - fix here

• Some systems default to the PAE (64 bit) kernel on 2.4+ installs. (zaptel/asterisk crashes on install -versions 2.4x - 2.6.0.10)

General Troubleshooting and Tips

• Using Wireshark + TCPdump to troubleshoot jitter issues in phone calls

• Troubleshooting common DTMF issues

• High-memory-usage High memory usage shown on the Status page

• Explanation of the dmesg error "kernel tainted"

• How to check versions of installed software components

Wiki Home|Tutorials|Additional Scripts and Tricks|Hardware Support